Sales Support Specialist

About the role

This role serves as a key point of contact for customers, managing quotes, order entry, delivery updates, and technical support while ensuring a high level of service and accuracy throughout the sales process. The position partners closely with the outside sales team, maintains detailed documentation, resolves customer issues in a collaborative environment, and contributes to departmental goals through strong communication, attention to detail, and a customer-focused approach.

Responsibilities

• Handles customer requests including quotes, orders, follow-up and delivery information.
• Provides customer service support, including providing technical information and explanations to customers.
• Fills orders by transferring orders to fulfillment; communicating expected delivery date; explaining stock-outs.
• Meets established order entry goals.
• Supports members of the outside sales team in daily activities.
• Accomplishes department and organization goals by accepting ownership for accomplishing new and different requests; explores opportunities to add value to job accomplishments.
• Works well in a team environment to solve customer issues.
• Communicates issues and problems with management in a timely manner.
• Maintains superb attention to details.
• Maintains detailed documentation to support decision and ensure continuity of service.

Requirements

• 2 years of manufacturing sales support or manufacturing customer service experience.
• Experience in past role managing Product Knowledge.
• Microsoft Office Suite experience.
• Order Entry experience.

Skills

• Customer service.
• ERP.
• Sales support.
• Quoting.
• Pricing.
• Data entry.
• KPI.
• Microsoft Office.
• QAD.
• CRM.
• MS Office Suite.

Qualifications

Detail-oriented, multitasking skills, professional, and task-oriented.

Benefits

• Medical, dental & vision.
• Critical Illness, Accident, and Hospital.
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available.
• Life Insurance (Voluntary Life & AD&D for the employee and dependents).
• Short and long-term disability.
• Health Spending Account (HSA).
• Transportation benefits.
• Employee Assistance Program.
• Time Off/Leave (PTO, Vacation or Sick Leave).

Pay

The pay range for this position is $28.00 - $28.00/hr.

Schedule

Monday - Friday, 8am - 5pm onsite.