Sales Support Specialist

Job Summary

Supermicro's sales team is looking for a dynamic Sales Support Specialist person to assist our Sr. Sales team in managing customer orders. The Sales Support Specialist position will also be a liaison across different functions, provide product information to clients, and other duties. This position is responsible for sales account maintenance, providing technical and administrative product information, performing daily clerical and office maintenance tasks, such as typing correspondence, coordinating, data entry, quotations and process documents, monitoring inventory, following up ETA with purchasers, acting as a liaison between sales, purchasing, production, procurement, and logistics departments, providing assistance for intra-company project coordination between sales and non-sales departments, entering, monitoring, and communicating directly with clients regarding status of their orders, facilitating credit issues and negotiating returns, developing superior customer service relationships with prospects, producing daily reports for clients, providing backup support for the supervisor and team members, and additional duties per supervisors request.

Qualifications

• High School Diploma required, AA degree preferred
• 1+ years’ tech industry experience preferred
• Experience in data entry, scheduling production and tracking orders
• Possesses strong professional communication skills including: phone, written/E-mail and presentation
• Experience in customer service and dealing with clients directly, must have problem solving skills
• Consistent track record of meeting or exceeding assigned jobs
• Must possess strong computer skills with word and excel
• Organizational skills a must

Salary Range

$70,500 - $75,000
The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.