Sales Support Specialist

Position Summary

The Sales Support Specialist on the Sales Operations & Support Team provides operational, administrative, and program coordination support to the Sales organization. This role supports the administration of vendor programs and incentives - particularly Microsoft funding, compliance, and financial tracking – while also supporting core sales operations and support activities such as quoting, order processing, CRM data accuracy, and sales coordination.

What will you do in this role?

• Execute and support Microsoft funding program submission activities, including deployment funding and End Customer Investment Funds (ECIF), coordinating inputs, documentation, and timelines with internal stakeholders and Microsoft.
• Track Microsoft Enterprise Agreement (EA) renewals and coordinate activities supporting Microsoft Commerce Incentive (MCI) engagements, including timeline management and submission of related incentive claims.
• Maintain accurate documentation and tracking of program activities, statuses, and outcomes to support visibility, reporting, and reconciliation.
• Track Microsoft-related payments, incentives, and reimbursements, reconcile expected versus received funding, and escalate discrepancies.
• Partner with Finance to support accurate allocation of vendor payments and program funding.
• Maintain records and reporting related to vendor funding and incentive performance.
• Support vendor compliance activities related to order processing, documentation requirements, and vendor program standards.
• Serve as liaison between internal teams and vendors to support alignment with contractual and program requirements.
• Document sales operations and vendor program processes, contribute to identifying opportunities to improve workflows, tracking, and operational efficiency, support ongoing process improvement and standardization efforts, and support additional operational, administrative, and project coordination activities as aligned to sales operations, vendor programs, and broader team priorities.

What do you need to succeed in this role?

• 2–5 years of experience in sales support, sales operations, vendor coordination, or program administration.
• Experience working with CRM systems (e.g., Microsoft CE, Salesforce).
• Experience supporting vendor programs or incentives; Microsoft ecosystem experience preferred.
• Proficiency in Microsoft Office applications including Excel, Word, and Outlook.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to work independently while collaborating effectively across teams.
• Strong written and verbal communication skills.
• Strong problem-solving and follow-through abilities.

Pay

In compliance with this state’s pay transparency laws, the midpoint of the salary range for this role is $70,000. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location.

About Sikich

Sikich offers the public and private sectors a diverse platform of professional services across consulting, technology and compliance. Highly specialized and hands-on teams deliver integrated solutions rooted in deep industry experience. Our approach is strategically and thoughtfully designed to help our clients, teams, and communities accelerate success.

Total Rewards

• Flexible Time Off (FTO) Policy.
• Paid holidays during the year.
• Comprehensive wellness program.
• Flexible work arrangements.
• Health, dental, vision, life, and accident/death/disability insurance options.
• 401(k) with employer contributions.
• Parental Bonding Leave program.
• Tuition reimbursement.
• Employee referral bonus program.
• Client referral bonus program.
• Pet insurance.
• FORCE – Sikich community volunteer program.

Equal Opportunity Employer

Sikich is an Equal Opportunity Employer M/F/D/V. Sikich practices in an alternative practice structure in accordance with the AICPA Professional Code of Conduct and applicable law, regulations, and professional standards.