Sales Support Specialist

About the role

Completes a number of processes and activities during the sales process with respect to an effective administration of proposals and sales orders (incl. Bid Management) for an assigned organizational unit or customer target group, concerning both sales and after-sales processes.

Responsibilities

• Prepares, reviews and books customer orders / revisions to orders.
• Reviews customer orders and checks consistency and completeness in cooperation with all involved stakeholders on both customer side and Siemens' sales or project management organization.
• Initiates sales orders / purchase orders to vendors according to customers' requirements.
• Ensures timely shipment / billing of equipment.
• Interfaces with factory and product / marketing groups to resolve configurations and technical changes.
• Evaluates and monitors profitability for sales orders in backlog.
• May determine discount rates applied at time of sale.
• May resolve issues related to transaction quality.
• Guides the customer sales support process related to factory tours, product demonstrations or presentations, new product trainings, trade shows, field sales support and pricing.
• May sign off on small / non-bids and proposals (Bid Manager).
• May also validate/endorse the technical solution in small countries.

Qualifications

• Experience in sales order administration, bid management, or related processes.
• Ability to review and ensure consistency and completeness of customer orders in cooperation with stakeholders.
• Familiarity with initiating purchase orders to vendors and managing timely shipment/billing.
• Experience interfacing with factory and product/marketing groups to resolve configurations and technical changes.
• Ability to evaluate and monitor profitability for sales orders in backlog.
• Capability to determine discount rates and resolve transaction quality issues.
• Experience guiding customer sales support processes including factory tours, product demonstrations, new product trainings, trade shows, and field sales support.
• May have experience signing off on small/non-bids and proposals (Bid Manager).
• May have experience validating/endorsing technical solutions in small countries.

Pay

The base pay range for this position is $73,030 - $100,419. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate. If this is a commission eligible position, commission eligibility will be in accordance with the terms of the Company's plan; commissions are based on individual performance and/or company performance.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Life insurance
• Long-term and short-term disability insurance
• Paid parking/public transportation
• Paid time off
• Paid sick and safe time