Sales Support Specialist

Responsibilities

• Manage incoming calls and respond to customer questions in English and Spanish with professionalism and empathy.
• Place outbound calls as needed to follow up on requests, provide updates, and confirm next steps with customers.
• Aid customers with service-related concerns, account questions, and general inquiries while delivering a positive experience.
• Enter customer information, service details, and updates into internal records with a high level of accuracy.
• Draft and respond to email communications clearly and promptly to support customer needs and issue resolution.
• Cook up and schedule appointments or service interactions based on customer requests and business needs.
• Process order-related information and complete administrative tasks required to support daily customer service operations.
• Use Microsoft Word and Excel to maintain documentation, track activity, and support reporting needs.