Sales Support Specialist

About the role

Riverhawk Company, a leading provider of innovative engineered solutions for rotating equipment and industrial applications, is seeking a Sales Support Specialist I to support its sales and customer service efforts.

Responsibilities

• Assist with order entry and customer correspondence following the receipt of customer orders.
• Aid in preparing quotations for price-listed products and services.
• Record information from customer follow-up calls, emails, and interactions within Riverhawk’s Customer Relationship Management (CRM) system and other electronic databases.
• Aid in the preparation and submission of commercial proposals to customers and support customer communications throughout the sales process.
• Review incoming purchase orders to ensure compliance with Riverhawk proposals, pricing, and contractual requirements.
• Read, interpret, and understand purchase orders, contracts, and customer terms and conditions.
• Ensure all customers undergo Denied Party Screening in accordance with Riverhawk’s Export Control Procedures.
• Cook up shipping logistics and work closely with the Shipping and Receiving Manager to support on-time delivery requirements.
• Enter and maintain customer and prospect information obtained through trade shows, customer visits, and other business development activities within the CRM system.
• Maintain organized electronic and physical sales records and documentation.
• Communicate effectively with customers and internal departments to facilitate order processing and issue resolution.
• Aid with other administrative, customer service, and sales support duties as assigned.
• Maintain confidentiality of customer, pricing, and proprietary business information.
• Comply with all Riverhawk policies, procedures, and quality management system requirements.
• Abide by safety guidelines established by OSHA, DEC, and Riverhawk Company.

Qualifications

• A high school diploma or equivalent; an Associate's Degree in Business or a related field preferred.
• A desire to work with all employees of the organization.
• Strong attention to detail.
• Excellent verbal and written communication skills with the ability to convey information clearly.
• Employee will have strong computer skills—Microsoft Office (Word, PowerPoint, Excel, and Outlook) skills required.
• ERP skills required, Syteline experience preferred.
• Familiarity using a CRM preferred.
• Must be comfortable speaking with customers on the phone.
• Highly organized with strong time management skills.
• A friendly personality and an ability to work with all departments.
• Have the ability to multitask and prioritize workload effectively.
• A basic understanding of ISO 9001/Riverhawk Quality Policy.

What you get

• Pay range - $19-22.00/hr (this range will vary based upon factors including, but not limited to, prior experience, knowledge, skill and education as they relate to the position's qualifications).
• 96 hours of PTO and an additional 56 hours of Paid Sick Leave annually for new hires, with additional PTO added after five years of service.
• Ten paid holidays.
• Discretionary bonuses based on company performance.
• Outstanding medical insurance with a company-funded health reimbursement account (HRA) to cover medical bills.
• Choice of two dental insurance options.
• Vision insurance.
• Immediate 100% vesting in Company 401(k) Plan with 3% Company Contribution.
• Company-paid short-term disability insurance and $25,000 life insurance policy with the option to purchase long-term disability insurance and additional life insurance if interested.
• Tuition assistance and professional development opportunities.

Benefits

Riverhawk Company offers a competitive pay and benefit package for their employees, including:

• Discretionary bonuses based on company performance.
• Outstanding medical insurance with a company-funded health reimbursement account (HRA) to cover medical bills.
• Choice of two dental insurance options.
• Vision insurance.
• Immediate 100% vesting in Company 401(k) Plan with 3% Company Contribution.
• Company-paid short-term disability insurance and $25,000 life insurance policy with the option to purchase long-term disability insurance and additional life insurance if interested.
• Tuition assistance and professional development opportunities.

Pay and Schedule

The pay range for this position is $19-22.00/hr, with the actual salary varying based upon factors including, but not limited to, prior experience, knowledge, skill and education as they relate to the position's qualifications.

Schedule

This is a full time, first shift position (M-F 8:00am-4:30pm).