Sales Support Specialist

Summary of Position

The Sales Support Specialist is a sales-service support and succession planning position for the Sales Department. This position interacts professionally with customers, suppliers and co-workers in a mentored environment designed to prepare the employee for a full-time sales career. This is an on-the-job training position that teaches and trains the employee while providing valuable sales-service assistance to the sales team.

Responsibilities and Duties

• Use proper phone etiquette and courtesy with customers.
• Aggressively quote customers, sharing marketplace intelligence obtained promptly to both management and other sales personnel.
• Accurately complete sales orders and contract reviews.
• Prepare proposals, quotes, and sales contracts.
• Promptly respond to Request for Quotes for current and potential customers. The overall goal is no later than 24 hours per RFQ.
• Review and compare computer generated sales orders to customer purchase orders for accuracy.
• Record customer sales order into the production system, immediately.
• Research and follow up late customer orders.
• Record customer complaints as received utilizing the Customer Complaint Report and forward to the Quality Department for action.
• Represent Progressive Alloy Steel with professionalism and integrity.
• Prepare work according to priority and with moderate supervision while keeping in mind the financial goals and quality objectives of the company.
• Correspond and interact with customers using professional verbal and written communication skills.

Required Qualifications

• A High School diploma or equivalent
• One or more years of experience in sales
• Microsoft Office proficiency, including Word, Excel, Outlook and PowerPoint
• Excellent written and oral communication skills
• Excellent organizational, problem-solving skills, and time management skills
• Ability to effectively multi-task
• Operate with high integrity, maintaining positive relations customers/suppliers
• Strong work ethic; self-motivated

Preferred Qualifications

• Two or more years of experience in an office setting performing similar responsibilities
• Previous sales and/or accounting experience

Physical Requirements

• Sitting
• Standing
• Use of hands or fingers
• Kneeling/Crawling/Twisting/Balancing
• Bending/Climbing
• Speaking and Listening
• Close vision (clear vision at 36 inches or less)
• Weights to be lifted:
• Up to 50 pounds—With assistance and/or of a lifting device
• Weights to be pushed/pulled:
• Up to 50 pounds—With assistance and/or of a lifting device

Benefits

• 401(k)
• 401(k) matching
• Tuition Reimbursement
• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance

Working Conditions

• Good working conditions.
• Frequent visual/auditory attention and involvement in discussions requiring reconciliation of adverse points-of-view.
• Requires continuous use of telephone to receive and give information.
• Exposure to hazardous machinery, sharp tools, proximity to moving objects, noise, heat, humidity.