Sales Support Specialist
About the role
The Sales Support Specialist provides internal and external support to customers, brokers, regional managers, and new prospects as well as internal partners, for information about prices, logistics, order/inventory status, upcoming events, problems, and complaints. They identify, initiate, and communicate ongoing situations and opportunities to the sales force before and in anticipation of developing customer issues that can be avoided with immediate action. They provide support and enhance the lines of communication to the sales team and brokers by using a cross-functional approach to achieve goals and customer satisfaction.
Responsibilities
- Reviews orders for the allocated territories and sales team regularly.
- Tracks from receipt to delivery.
- Collaborates with internal teams to ensure seamless execution of special events and transparency.
- Conducts order analysis and monitors/identifies trends concerning customer compliance and requirements, logistics fill rates, and contractual/promotional pricing.
- Generates and reviews open orders daily for assigned accounts.
- Studies, reviews, and maintains files of vendor guides, vendor agreements routing guides, etc.
- Creates and maintains customer specific profiles to include special handling, promotions, etc.
- Provides reports and analytics to sales team, including brokers, within PIM Brands standards about proprietary information as required/requested.
- Maintains continuous open dialogue with broker contact or directly with customers.
- Identifies and executes on continuous improvement opportunities.
- Responds to questions and requests from brokers or customers in a timely, professional, and courteous fashion.
- Ensures that any work handed off to other departments is correct, complete, and organized.
- Monitors customer specific as well as region specific scorecards.
- Reviews and monitors specific customer demand and forecasts.
- Develops a single point of contact model to resolve issues, while avoiding single point of failure outcome.
Requirements
- 2-5 years of sales support, customer service, supply chain support or equivalent experience.
- Bachelor’s degree in CS&L, business, or experience in a related field.
- Understanding and experience with eCommerce, supply chain, transportation, warehousing, or production.
- SAP; S4 HANA experience, preferred.
- Thorough working knowledge of MS Office applications especially Excel, with aptitude and ability to adapt to new software and tools.
- Digitally savvy, expert in navigating today’s digital landscape, is desired.
- Desire to grow and consistently learn about the CPG segment in the market.
- Keen eye for quality and attention to detail.
- Excellent written and verbal communication skills.
- Demonstrated ability to develop and maintain strong relationships.
- Demonstrated ability to function with ambiguity and be comfortable with asking questions to push the status quo and strive for continuous improvement.
- Not afraid to make mistakes but takes ownership.
- Proactive vs Reactive.
- Demonstrated personal and professional values, being a role model and positive influence on those around him/her; demonstrated unquestionable integrity and character and brings out the best in others.
- Demonstrated ability to influence people, including building high levels of trust and commitment.
- Self-motivated and bias for action.
- Approachable, authentic, and genuine.
Qualifications
- Desired: Digitally savvy, expert in navigating today’s digital landscape.
- Desired: Entrepreneurial and innovative culture offering the opportunity for internal career advancement.
- Desired: Professional development and training opportunities offered across the organization.
Skills
- Digitally savvy.
- Expert in navigating today’s digital landscape.
- Desired: Entrepreneurial and innovative culture offering the opportunity for internal career advancement.
- Desired: Professional development and training opportunities offered across the organization.
Benefits
PIM Brands offers a comprehensive benefits package effective day one, including medical, dental, vision, disability, insurance plans and much more. Total compensation package includes bonus, 401(k) plan match and other incentives. Personal time off, vacation time, floating days and observed holidays. Business casual dress. Awards & Accolades: America’s Best Workplaces - 2026, Best Places to Work in NJ, Top 50 Employer in New Jersey, Advocate of the Year Award, Recognized by NJBIA - State-of-the-Art Manufacturing Facility and in Research/Development, Recognized by New Jersey Business Magazine 2024, Top 100 Privately Owned Company in the Metro NYC Market. PIM Brands is an Equal Opportunity Employer. PIM123