Sales Support Specialist

Essential Tasks and Responsibilities

• Ensure that all customer pricing, delivery, quality, and order entry requests are accomplished with a sense of urgency
• Manage all customer purchase orders from order entry through expected delivery
• Cook up large bids, quotes, orders and opportunities with your Account Development Representative, Branch Manager, and other appropriate PEI-Genesis personnel
• Understand all pertinent government regulations and customer terms and conditions and how they relate to PEI-Genesis’s processes and capabilities, working with the Compliance department to ensure all requirements are met
• Provide administrative assistance to the Account Development Reps and the management team, including special projects and data entry
• Routinely review customer Backlog/Back Order Report to address and/or escalate action on delinquent or potentially delinquent orders, including timely communication with customers
• Handle customer complaints and/or material return requests efficiently and effectively, providing appropriate solutions or alternatives, and following up in a timely fashion to ensure complete resolution
• Collaborate with all internal and external resources to generate results, utilizing all available means to assist customers and to expand personal knowledge of product offerings and solutions
• Escalates critical or important situations concerning sales and customer activities to the appropriate manager or decision-maker
• Facilitates a priority focus on important sales activities to achieve clean business excellence
• Coordinates with management, sales team, and corporate personnel to maintain conformance of all assigned tasks

Education/Experience/Skills

• Degree from a four-year college or university preferred; or minimum of three years customer service experience; or equivalent combination of education and experience
• Successful completion of the company’s sales training program is required
• Intermediate level of skill in Microsoft Office, specifically in EXCEL, WORD, and OUTLOOK
• Utilization of ASW400 ERP system as well as PEI’s CRM system