Sales Support Specialist

Job Duties

• Reviewing opportunities and quotes as it relates to promotions or trades.
• Processing credit memos, price adjustments, and returns.
• Processing and/or overseeing orders and issues through to completion.
• Acting as a facilitator for orders, quotes, and returns.
• Responding to inquiries regarding the status of orders, product availability, and delivery and tracking information.
• Primary point of contact for communication with sales reps and customers.
• Cooking with inventory/purchasing, marketing, technical services group, corporate credit service, contracts, financial services, and warehouse to gain resolution and/or clarification on various issues pertaining to customer accounts/orders to maintain momentum of delivery.
• Listening to sales representatives' complaints, problems/concerns, and identifying the specific areas which are of greatest concern and assisting with solutions and work escalation process as needed.
• Reviewing trade-in eligibility.
• Calling, emailing, and faxing customers with product/sales information as requested by Sales Manager (quotes/order confirmations).
• Working closely with other customer service functions, operations, contract, and/or other teams as required or requested.
• Effectively adhering to and utilizing company and division policies and procedures to assist with problem resolution.
• Ensuring customer account issues are dealt with efficiently and issues requiring escalation are routed to the proper management channel.

Job Qualifications

• A High School Diploma or equivalent required.
• Three (3) to four (4) years experience in Customer Service or Sales Support is required.
• Excellent follow-up and strong communication skills.
• Strong organizational skills and propensity to multi-task.
• Ability to problem solve and make decisions.
• Extremely detail-oriented.
• Maintains a positive attitude and works well within a team environment.
• Effectively prioritizes workload/time management and accepts a high level of accountability for work assigned.
• Excellent verbal and written communication skills.
• Ability to handle stressful situations in a fast-paced environment.
• Ability to work flexible hours.