Sales Support Specialist

Responsibilities

• Audit property and guest ledgers to ensure proper billing and payments
• Audit general ledgers and market invoices for approval
• Execute property leases from initiation through completion/renewal in a timely manner
• Communicate with properties to obtain renewal offers as needed
• Deliver notices to vacate to market properties in a timely manner
• Build strong partnerships and relationships with property contacts
• Evaluate, identify, and communicate opportunities, issues, and trends to improve regional efficiency and guest experience
• Audit information in management software for accuracy in relation to sales and service
• Manage office and promotional supplies for the market
• Assist with regional motivation contests
• Manage meeting agendas for the region; run L10 meetings and take notes
• Manage office leases and expirations with General Counsel and VP of Accounting
• Perform other duties as assigned to support markets and guests

Requirements

• Able to work in-office
• Proven multitasker with flexibility to handle various duties
• Strong administrative skills with excellent attention to detail
• Clear and concise communicator, both verbally and in writing
• Skilled in customer service and problem resolution
• Highly organized with strong follow-through
• Experienced with reservation systems and strong data entry skills
• Comfortable using general office equipment

Qualifications

• 1–3 years of hospitality or hotel customer service experience preferred
• High school diploma or equivalent required