Sales Support Specialist

About the Role

We are looking for a detail-oriented and proactive Sales Support Specialist to join our growing sales team. In this vital behind-the-scenes role, you will provide essential administrative and operational support to enable our sales representatives to focus on building relationships and closing deals. You will act as a key liaison between sales, customers, vendors and internal teams, ensuring smooth, efficient sales processes and high levels of customer satisfaction. The ideal candidate thrives in a fast-paced environment, enjoys problem-solving, is a quick study and takes pride in keeping everything running seamlessly.

Key Responsibilities

• Respond promptly and professionally to customer and internal teams inquiries via phone, email, and CRM.
• Process sales orders, contracts, invoices and purchase orders accurately and in a timely manner with attention to detail.
• Maintain and update customer information and open project information, and sales in the CRM system (i.e., Salesforce).
• Cook up with internal & external teams (finance, legal, product, shipping/logistics, subcontract labor) to resolve issues and ensure smooth order fulfillment.
• Monitor order status, delivery timelines, and invoicing; proactively communicate updates to customers and sales reps verbally and in writing.
• Identify process bottlenecks and suggest improvements to increase team efficiency.
• Manage and submit project invoicing based on percentage of completion.
• Support sales requesting drawings and preparing initial submittal packages per project.
• Handle post-sale administrative tasks such as processing project close out packages inclusive of owner’s manuals and warranty information.

Required Qualifications & Skills

• 1–3+ years of experience in sales support, sales operations, customer service, or a related administrative role (experience in construction is a plus)
• Strong proficiency in CRM software (Salesforce is preferred, HubSpot, Microsoft Dynamics, or equivalent)
• Excellent written and verbal communication skills with a customer-first mindset
• Very strong organizational skills and meticulous attention to detail
• Solid proficiency in Microsoft Office / Google Workspace (especially Excel/Google Sheets for data management and reporting)
• Able to multitask, prioritize effectively, and meet tight deadlines in a high-volume environment
• Problem-solving attitude with the ability to research and resolve issues independently
• High school diploma or equivalent required; Associate’s or Bachelor’s degree in Business, Communications, or related field preferred