Sales Support Specialist

Position Purpose

The Building Intelligence Sales Support Specialist assists Sales Engineers and Controls Service Account Managers and communicates with internal/external sales personnel, operations team, estimators, customers, and suppliers to support the sales process. This position will work to coordinate sales activities and help the Sales Team function more efficiently and effectively by conducting proposals and estimates for service, managing quotas/agreements, and working with Energy/Analytics to support them and customers with our Impact-Driven Service.

Pay Range

$19.50 - $25.00 per hr. plus potential profit share.

Benefits

• Medical, Dental and Vision Insurance
• Voluntary Life Insurance
• Voluntary Accident and Critical Care Insurance
• Basic Life, Short-Term and Long-Term Disability
• Employee Assistance Program (EAP)
• 401(k) with Employer Matching contributions
• Profit Sharing/Bonus/Commission Program as applicable
• Paid Time Off
• Paid Community Service Day
• 8 Paid holidays
• Pet Insurance
• Legal and IDShield are offered to eligible employees.

Essential Duties and Responsibilities

• Generate estimates and proposals in Studio360 for Service
• Manage several agreements and stay up to date expiration on dates and any additions, while also finding solutions to issues in documentation, booking sheets, labor plans, etc.
• Track data that includes vendor quotas, sales, and salesperson quotas.
• Process sales orders and manage customer accounts.
• Respond to customers' concerns and questions and provide information on product/service information and any outstanding billings.
• Communicate with Marketing to ensure the adequacy of sale-related materials and promotional plans.
• Manage communications (email and phone calls) and route new/existing opportunities to appropriate salespeople.
• Produce sales reports and maintain sales databases.
• Aid in the preparation of sales presentations and materials.
• Absorb and respond to customer inquiries during the bidding and booking process.
• Act as a liaison between customers and LONG's operation team for fulfillment of Service contracts and Impact-Driven Service Agreements.

Qualifications

• 2-year business school or equivalent combination of education and experience.
• Excellent computer skills, specifically with Microsoft applications.
• Complete thorough and detailed work with accuracy and consistency.
• Ability to make decisions, dispose of problems, and complete thoroughly detailed work.
• Excellent written and verbal communication skills.

Preferred Qualifications

Minimum of 3 years' experience working with commercial construction administration

Physical Requirements

This position may require lifting to 25 lbs. from floor to countertop and countertop to floor.

Environment

Office environment

Hazards

Inclement weather possible

Competencies

• Understand and meet customer needs
• Collaborate effectively with colleagues
• Manage potential hazards and risks
• Engage with and contribute to the community