Sales Support Specialist

About the role

The Sales Support Specialist plays a critical role in enabling L.A.B. Golf’s commercial operations by supporting the sales team and ensuring a seamless, accurate, and efficient customer experience across all channels. This position serves as a key operational partner to Account Representatives and Brand Ambassadors, ensuring they can focus on revenue generation while all backend sales processes are executed with speed, accuracy, and consistency. Success in this role is measured by order accuracy, responsiveness, issue resolution speed, and the overall efficiency of the sales support function.

Responsibilities

• Sales & Ambassador Support
  • Support Account Representatives and Brand Ambassadors with account coordination and order-related needs
  • Assist with customer follow-ups and internal communication between Sales, Operations, and Support teams
  • Help ensure sales opportunities are accurately tracked and progressing through the pipeline
  • Serve as a liaison between field sales teams and internal departments to ensure alignment and execution
• Inbound Customer Communication
  • Manage inbound phone calls and emails from green grass accounts, specialty and big box retail partners, and direct-to-consumer customers
  • Provide accurate, timely responses regarding products, orders, pricing, and company policies
  • Ensure all customer communication is professional, consistent, and aligned with brand standards
  • Route complex inquiries to appropriate internal teams when needed
• Order Management
  • Accurately enter, process, and maintain customer orders in ERP and CRM systems
  • Verify pricing, product configurations, discounts, and shipping details for accuracy
  • Manage special pricing requests and ensure proper approvals are obtained prior to processing
  • Monitor orders through fulfillment to ensure accuracy and timely completion
  • Maintain high standards of data integrity across all order systems
• Issue Resolution
  • Troubleshoot order discrepancies, delays, shipping issues, and customer concerns
  • Coordinate with Operations, Production, and Sales teams to resolve issues efficiently
  • Communicate proactively with customers regarding order status and resolution timelines
  • Document and track all issues to ensure accountability and follow-through
  • Support a high-quality customer experience through timely problem resolution
• Data, Reporting and Analysis
  • Maintain accurate and up-to-date records in CRM, ERP, and order management systems
  • Generate recurring reports on sales activity, order accuracy, fulfillment, and customer trends
  • Support leadership with data insights that improve sales performance and operational efficiency
  • Identify data inconsistencies and take corrective action as needed
  • Ensure reporting is accurate, timely, and actionable
• Process Improvement and Systems Support
  • Identify opportunities to improve workflows, efficiency, and accuracy across sales support processes
  • Support implementation and optimization of ERP and related system transitions
  • Assist in documenting and standardizing operational procedures for scalability
  • Collaborate with cross-functional teams to improve end-to-end order processing
  • Recommend improvements to reduce friction in the customer and sales experience
• General Duties
  • Participate in sales meetings, training, and product education sessions
  • Stay informed on product updates, promotions, and company initiatives
  • Represent L.A.B. Golf professionally in all customer interactions
  • Perform additional tasks as assigned to support sales objectives and company growth

Requirements

• Education
  • Bachelor’s degree in Business, Operations, Communications, or related field preferred
  • Equivalent professional experience will be considered in lieu of formal education
• Experience
  • 2+ years of experience in sales support, customer service, order management, or administrative roles
  • Experience supporting B2B and/or retail sales teams preferred
  • Experience with CRM, ERP, or order management systems strongly preferred
  • Exposure to product-based or manufacturing environments preferred
  • Demonstrated ability to manage data accuracy and high-volume workflows
• Technical Skills
  • Proficiency with CRM and ERP systems or similar platforms
  • Strong written and verbal communication skills
  • High proficiency in data entry, reporting, and system navigation
  • Comfortable using spreadsheets and reporting tools (Excel or Google Sheets)
  • Ability to manage multiple systems simultaneously with accuracy
• Desired Attributes
  • Highly detail-oriented with strong process discipline
  • Responsive and customer-focused with a sense of urgency
  • Strong problem-solving and troubleshooting abilities
  • Organized and capable of managing multiple priorities simultaneously
  • Collaborative team player with a service-oriented mindset
  • Calm and effective under pressure
  • Consistent follow-through and accountability in all tasks

Schedule

This position requires working onsite at the designated office location five (5) days per week during standard business hours.

Physical and Cognitive Requirements

• Physical Requirements
  • Ability to sit for extended periods while working at a computer workstation
  • Manual dexterity to operate computer, phone, and standard office equipment
  • Ability to occasionally lift materials weighing up to 20 pounds
  • Adequate vision to review reports, orders, and customer communications
  • Ability to participate in phone, email, and virtual communication throughout the day
  • Occasional movement within office or operational environments as needed
• Cognitive Requirements
  • Ability to manage multiple orders, inquiries, and systems simultaneously
  • Strong attention to detail when processing orders and managing data
  • Ability to prioritize tasks in a fast-paced, high-volume environment
  • Strong problem-solving skills to resolve customer and order-related issues
  • Critical thinking to identify process improvements and operational inefficiencies
  • Adaptability to shifting priorities, system updates, and business needs
  • Effective decision-making when escalating or resolving customer issues
  • Ability to synthesize information across Sales, Operations, and Support teams to ensure accuracy and alignment