Sales Support Specialist

Innovative Engineering Products Pvt. Ltd. (IEPPL) is a leading industrial solutions and services provider in India, ISO 9001:2015 certified for quality management systems. We partner with globally reputed principals to service automation, productivity, and safety needs across industries.

About the role

The Sales Support Specialist will assist the sales team in selling products within a designated market, build long-term customer relationships, manage resolutions to specific customer needs, and identify sales support opportunities.

Responsibilities

• Coordinate office activities and operations to secure efficiency and compliance with company policies.
• Support sales team with vendor registrations.
• Acquire, record, analyze, and maintain sales data; generate and interpret daily reports; complete corrective actions.
• Assist sales team with project management.
• Maintain records and files, including sales reports, summaries, inventory reports, pivots, and monthly/quarterly/annual sales reports by branch, engineer, and principal.
• Operate principal and customer portals for order bookings, tracking orders and deliveries; coordinate with stakeholders.
• Monitor portals for order updates and ASN generations; communicate with stakeholders.
• Prepare commercial offers, quotations, purchase orders, and payment reminders.
• Lead and conduct meetings; anticipate sales or customer requests and deliver concise next steps.
• Assist in tender documentation and communication with authorities.
• Generate sales orders in the company ERP system; use Tally to extract data and coordinate with accounts for invoicing.
• Prepare reports, presentations, and summaries for management on a daily, weekly, or monthly basis.
• Assist the sales team in meeting volume, mix, and profitability targets for assigned Business Units/Product Groups.
• Establish and maintain effective customer relationships to understand needs and promote product offerings.
• Prepare sales plans using company tools; perform regular performance reviews and propose recovery plans for potential order shortfalls.
• Create added value for customers and IEPPL; ensure successful outcomes of transactions, contracts, and proposals using effective sales support techniques.
• Communicate details in accordance with IEPPL’s offering and strategy (delivery time, payments, terms and conditions).
• Ensure efficient marketing activities and value proposition to customers.
• Manage administrative procedures in sales support processes; support collection and project management activities.
• Prepare offers in coordination with the bid and proposal department and/or Marketing Manager; ensure appropriate technical and financial aspects, including prices and payment conditions.
• May require flexible working hours.

Requirements

• 2–3 years of preferred experience.
• Preferred education: M.Com, M.C.A, B.Com, B.B.A, B.C.A, or M.B.A.

Skills

• Proven ability to quickly learn and understand complex topics.
• Superior written and verbal communication skills with a keen eye for detail.
• Strong advanced Excel skills: VLOOKUP, Pivot Charts, Data Validation, Conditional Formatting, TypeIf, Macros, etc.

Schedule

Full-time: 9:15 AM to 6:30 PM with a 45-minute lunch break.

Work Environment

• Remote (work from home) or designated locations: Jamnagar, Rajkot, Ahmedabad, or Surat.
• Ensure a quiet and calm workspace.
• Maintain the highest Environmental, Health, and Safety (EHS) standards while onsite.