Sales Support Specialist

Essential Duties And Responsibilities

• Data entry of request for quotations, vendor responses, customer quotations, sales orders.
• Interface with Vendor's daily with request for quotation and follow up as needed.
• Process and manage Return Material Authorizations (RMA's) and Customer Complaints to closure.
• Vendor and Customer profile maintenance.
• Actively review open order reports and work closely with internal departments for meeting customer expectations.
• Archive documents and various reporting as required.
• Drive exceptional customer service both internally and externally.

Other Knowledge, Skills, And Abilities

• Working knowledge of Data Entry systems, MS Outlook, Word and Excel.
• Effective use of phone and communication skills.
• Excellent interpersonal skills, problem solving and analytical skills.
• Ability to prioritize, organize, manage multiple tasks, set and achieve goals, and work effectively on a team.
• Ability to take initiative and be self-motivated.
• Actively participates in team projects and maintain company confidentiality.