Sales Support Specialist

Location: Remote

About the Role

Strengthen veterinary partnerships and support growth at Gateway Services, North America's leading pet aftercare provider. As a Sales Support Specialist, you'll help new and existing clinic partners start strong, stay connected, and receive the service they expect. You'll work across Sales and Operations to support clinic integration, key accounts, customer retention, and growth opportunities.

Why relationship-focused sales professionals choose Gateway:

• Help onboard and strengthen veterinary partnerships
• Build trusted relationships with clinics and key accounts
• Work across Sales and Operations to solve customer challenges
• Contribute to customer retention, account growth, and service excellence
• Gain broad exposure to account management and commercial operations
• Comprehensive benefits package
• Ongoing coaching, development, and career growth
• Meaningful work supporting veterinary professionals and pet families

Responsibilities

• Support the onboarding and integration of new veterinary clinics, creating a strong and consistent first experience with Gateway.
• Build and maintain trusted relationships with key veterinary accounts by understanding their needs and providing prompt, knowledgeable support.
• Conduct proactive customer outreach and follow through on questions, concerns, service issues, and opportunities.
• Partner closely with Operations to resolve service challenges and ensure customer commitments are delivered consistently.
• Monitor account activity to identify retention risks, declining engagement, and opportunities to strengthen or expand customer relationships.
• Maintain accurate customer activity, follow-up, and opportunity information in Gateway's CRM platform.
• Prepare recurring and ad hoc sales reports and turn customer and account data into useful insights for the Sales team.
• Stay informed about Gateway's services, customer needs, and competitive activity to help position Gateway as the preferred pet aftercare partner.

Your First Year at Gateway

• Become a trusted resource for new and existing veterinary partners.
• Help create consistent, responsive clinic onboarding experiences.
• Build strong working relationships across Sales, Operations, and Care Center teams.
• Develop disciplined CRM, customer follow-up, and reporting practices.
• Contribute meaningfully to customer retention, satisfaction, and commercial growth.

Requirements

• 3+ years of account management, customer success, sales support, or related B2B experience.
• Proven ability to build and maintain strong customer relationships.
• Strong consultative, communication, and problem-solving skills.
• Highly organized, proactive, and disciplined about follow-through.
• Comfortable using CRM technology, customer data, and sales reporting.
• Veterinary, healthcare, service, route-based, or related industry experience is an asset.
• Valid driver's license, reliable transportation, and willingness to travel up to 60% as required.

Top Performer Profile

• You build trust quickly and genuinely enjoy helping customers succeed.
• You take ownership of issues and follow through until they are resolved.
• You combine strong customer service instincts with commercial awareness.
• You notice customer risks and opportunities early and act on them.
• You work well across Sales and Operations and manage competing priorities effectively.
• You want to grow your career within a professional commercial organization.

Benefits

• Medical, Dental, and Vision coverage
• 401(k) Retirement Savings Plan with employer matching contributions
• Company-paid Life Insurance and Long-Term Disability
• Employee Assistance Program and Gateway CarePath
• Health Savings Account option for eligible High Deductible Health Plan participants
• Flexible Spending Accounts
• Pet Insurance and voluntary insurance options
• Paid vacation and company holidays
• Company technology
• Ongoing coaching, development, and career growth

Pay

Up to $70,000 (BOE)

Schedule

Full-Time

Travel up to approximately 60% based on customer and business needs. Frequent interaction with veterinary clinics, Sales partners, Operations teams, and Care Center leadership. Some weekend work may be required to support customer commitments, deadlines, or industry events.