Sales Support Specialist

About the role

Foundation Building Materials (FBM) is a leading construction materials distribution company serving the commercial and residential construction markets across the United States and Canada. In conjunction with Unified Door & Hardware Group (UDHG), FBM supports a broad range of construction and architectural projects nationwide. Together, FBM and UDHG's 8,000+ Team Members are committed to operational excellence, innovation, and employee development. By combining scale, specialty expertise, and a customer-first mindset, we deliver high-quality products and services to contractors, builders, and project teams across diverse markets. As the organization continues to grow and evolve following the recent acquisition by Lowe’s, we are investing in strong, forward-thinking talent to support our long-term success.

Responsibilities

• Input customer quotes
• Request quotes from vendors
• Obtain submittals and vendor safety information
• Contact sales team and customers to obtain missing information
• Communicate important feedback to sales, operations, and management
• Provide excellent customer support through knowledge of our products and their applications
• Manage and update our CRM program
• Continuously improve and maintain in-depth product knowledge
• Participate in product training to learn more and stay up to date with product knowledge
• Support our Foundation in the stated areas of Safety, Customer Focus, Teamwork, Integrity and being a Company of Choice for both employees and customers

Qualifications

• Experience as a sales administrator or sales support position
• Proficient with CRM software
• Proficient with Microsoft office products
• Ability to focus on different tasks and use time efficiently to achieve desired outcomes
• Strong communication skills
• The ability to work with multiple people to reach a resolution
• Working knowledge of FBM and the SBP industry is preferred

Compensation and Benefits

The listed pay range reflects the expected base rate for this position; actual compensation may vary based on factors such as experience, qualifications, and cost of living in the assigned market. This is a full-time position with competitive pay and benefits. Base: $24.00-$33.00 per hour

• Medical
• Dental
• Vision
• HSA/FSA plans
• Voluntary Life and Accidental Death & Dismemberment (AD&D) Insurance
• Critical illness, Hospital Indemnity, Accident Coverage
• Legal Insurance Plan
• Generous 401(k) plan with company match