Sales Support Specialist

About the role

Fossil Group is seeking an energetic, detail-oriented Sales Support Specialist to join our Sales Support team in Richardson, TX. The role involves overseeing essential order management processes to ensure the on-time shipping of Fossil and licensed brand products to wholesale customers. You will act as a vital liaison between the sales team and internal operational departments, including planning, logistics, product, vendor compliance, and accounting.

Responsibilities

• Interact daily with internal departments to ensure order accuracy, resolve fulfillment roadblocks, and support timely shipping.
• Analyze daily reports to verify that customer purchase orders are properly allocated, shipped, and delivered to the warehouse based on specific customer guidelines.
• Partner directly with planners to allocate customer sales orders as required.
• Enter customer sales orders and execute key transactions daily within the SAP AFS Sales & Distribution module.
• Act as a subject matter expert for order fulfillment processes and provide guidance and training to new and existing team members.
• Participate in ad-hoc sales support and operational improvement projects as needed.

Requirements

• 1–2 years of experience in retail, wholesale support, or order management.
• Proficiency in Microsoft Office (Excel, Word, Outlook) and a basic understanding of retail math.
• Strong interpersonal, relationship-building, and communication skills to work effectively across multiple teams.
• Exceptional organizational, multi-tasking, and analytical skills with a proven track record of managing time-sensitive priorities in a fast-paced environment.

Qualifications

• Bachelor’s degree is strongly preferred.
• Experience with SAP (specifically SAP AFS S/D), AS400, or PKMS.
• Bilingual proficiency in Spanish.
• Prior leadership or supervisory experience in a retail or corporate setting.

Skills

• Strong communication and analytical skills.
• Ability to manage time-sensitive priorities in a fast-paced environment.
• Knowledge of retail math and Microsoft Office.

Benefits

Comprehensive Benefits: Includes health and well-being services, retirement planning, paid parental leave, return to work program, generous paid time off, hybrid work, tuition reimbursement, and employee discounts.