Sales Support Specialist

About the role

The Sales Support Specialist serves as a critical link between customers, the sales team, and internal departments to ensure smooth and efficient operations. This role combines customer service, order management, and administrative support, helping the sales team focus on driving business growth. Success in this position requires strong organizational skills, clear communication, and the ability to anticipate needs, solve problems proactively, and maintain a high level of professionalism when interacting with customers and colleagues.

Responsibilities

• Provide day-to-day support to Sales Representatives to ensure efficient sales operations and high customer satisfaction.
• Answer, screen, and route incoming telephone calls to the appropriate departments or personnel.
• Respond to customer and sales representative inquiries or direct them appropriately based on the nature of the request or issue.
• Aid in processing customer orders, returns, credits, and invoicing while ensuring accuracy and timeliness.
• Handle escalated customer concerns with professionalism; work to de-escalate situations and achieve timely resolution.
• Support pricing inquiries and provide product information, marketing materials, and related sales tools to customers and internal teams.
• Collaborate closely with cross-functional teams, including Production, Warehouse, Supply Chain, Logistics, and Operations, to ensure seamless order fulfillment and customer satisfaction.
• Maintain confidential records within company system with a high level of discretion and integrity.
• Contribute to process improvements that enhance the overall customer and sales support experience.
• Perform general administrative and office support tasks as needed.

Requirements

• Excellent interactive verbal, written communication skills.
• Exceptional organizational skills and attention to detail.
• Proven time management skills, ability to meet deadlines.
• Ability to prioritize tasks and to delegate when appropriate.
• Strong analytical and problem-solving skills.
• 2+ years of similar customer service experience in increasingly responsible roles.
• Comfort with technology and strong ability to learn new systems.
• Proficient with Microsoft Office Suite or related software, including Excel.
• Ability to work overtime hours as necessary.

Qualifications

• High school diploma or equivalent.
• Experience in a customer service or administrative role preferred.

Skills

• Customer service skills.
• Organizational and time management skills.
• Problem-solving abilities.
• Technical proficiency with Microsoft Office Suite.

Benefits

• Competitive hourly pay.
• Full benefits package, including health, retirement, and paid time off.
• Work that contributes to sustainable agriculture and environmental health.

Pay

• Hourly rate commensurate with experience.

Schedule

• Flexible schedule to accommodate the needs of the sales team and customers.