Sales Support Specialist

About the role

As a Sales Support Specialist, you’ll be a key contributor to optimizing DESMI’s sales quote to order fulfillment processes. Your role mainly revolves around supporting customers and the sales team throughout the sales and order lifecycle.

Responsibilities

• Serve as the primary point of contact for customer inquiries regarding quotations, orders, and project status, and prepare accurate and timely customer quotations and proposals.
• Support Account Managers throughout the sales cycle, review customer purchase orders to ensure alignment with quoted proposals, and process and coordinate customer orders through CPQ, ERP and CRM systems while monitoring order status and supporting successful execution.
• Collaborate with Engineering, Procurement, Planning, Finance, Operations, and Order Management teams; maintain accurate customer, opportunity, and order information; generate sales reports and support sales metrics tracking; assist with customer visits, trade shows, and sales presentations; and identify opportunities for process and operational efficiency improvements.

Requirements

• Hold an Associate’s or Bachelor’s degree in Business Administration, Sales, Marketing, Engineering, or a related field or equivalent experience.
• Have 2–5 years of experience in sales support, inside sales, customer service, order management, or a similar role – ideally within a manufacturing, industrial, engineering, or technical environment.
• Be experienced with CRM systems and ERP platforms, and have strong Microsoft Office skills, particularly Excel, Outlook, Teams, and Word.
• Able to analyze customer requirements and prepare accurate quotations.
• Have excellent verbal and written communication skills and a strong customer service orientation.
• Able to manage multiple priorities and deadlines, with strong organizational and problem-solving skills.
• Collaborate effectively across departments and bring high attention to detail and accuracy.

Qualifications

We imagine that you hold an Associate’s or Bachelor’s degree in Business Administration, Sales, Marketing, Engineering, or a related field or equivalent experience. You also have 2–5 years of experience in sales support, inside sales, customer service, order management, or a similar role – ideally within a manufacturing, industrial, engineering, or technical environment. Additionally, you are experienced with CRM systems and ERP platforms, and have strong Microsoft Office skills, particularly Excel, Outlook, Teams, and Word. You are able to analyze customer requirements and prepare accurate quotations. You have excellent verbal and written communication skills and a strong customer service orientation. You are able to manage multiple priorities and deadlines, with strong organizational and problem-solving skills. You collaborate effectively across departments and bring high attention to detail and accuracy.

Skills

• Strong communication and interpersonal skills.
• Proficiency in CRM systems and ERP platforms.
• Excellent analytical and problem-solving skills.
• Ability to prioritize and manage multiple tasks.
• Attention to detail and accuracy.

Benefits

The perks of being at DESMI include global career prospects, skills development and career growth, a 401K, health, dental, vision and life insurance, company sports & social activities, and a flat organization with an open-door policy.

Pay

Details about pay are not specified in this posting.

Schedule

Details about the schedule are not specified in this posting.