Sales Support Specialist

About the role

The Sales Support Specialist serves as a critical link between customers, the sales team, and internal departments to ensure smooth and efficient operations. This role combines customer service, order management, and administrative support, helping the sales team focus on driving business growth.

Responsibilities

• Provide day-to-day support to Sales Representatives to ensure efficient sales operations and high customer satisfaction.
• Answer, screen, and route incoming telephone calls to the appropriate departments or personnel.
• Respond to customer and sales representative inquiries or direct them appropriately based on the nature of the request or issue.
• Aid in processing customer orders, returns, credits, and invoicing while ensuring accuracy and timeliness.
• Handle escalated customer concerns with professionalism; work to de-escalate situations and achieve timely resolution.
• Contribute to process improvements that enhance the overall customer and sales support experience.
• Perform general administrative and office support tasks as needed.

Requirements

• Excellent interactive verbal, written communication skills.
• Exceptional organizational skills and attention to detail.
• Prior proven time management skills, ability to meet deadlines.
• Ability to prioritize tasks and to delegate when appropriate.
• Strong analytical and problem-solving skills.
• 2+ years of similar customer service experience in increasingly responsible roles.
• Comfort with technology and strong ability to learn new systems.
• Proficient with Microsoft Office Suite or related software, including Excel.
• Ability to work overtime hours as necessary.

Qualifications

• High school diploma or equivalent.
• 2+ years of relevant customer service experience.

Skills

• Customer service skills.
• Order management.
• Administrative support.
• Technical proficiency with Microsoft Office Suite.

Benefits

Full benefits package, including health, retirement, and paid time off.

Pay

Competitive hourly pay.

Schedule

N/A