Sales Support Specialist

About the role

Cyber Advisors LLC (CA), headquartered in Maple Grove, MN, is looking for a Sales Support Specialist to join our team. CA is a steadily growing IT managed services provider (MSP) and cybersecurity business that specializes in a very high-quality, customer-focused approach to designing, managing, and maintaining our customers' IT environment. We have invested a tremendous amount of time to develop our technology, processes, and support platform. We are now adding to our team of outstanding individuals to help in our growth. Come grow with us! You can learn more about us at https://cyberadvisors.com/ This is a full-time, remote or hybrid position. Working hours are Monday-Friday. Central Time preferred but open to ET/MT based candidates. Salary range is for base pay; this position is eligible for bonuses/variable pay.

Responsibilities

• Supports strategic clients and Account Executives by handling transactional orders, renewals, licensing, and client inquiries.
• Works with Cyber Advisors' teams to ensure effective sales support, proactive business reviews, and clear communication with customers.
• Assigned specific Account Executives to maintain strong relationships and thorough account knowledge.
• Develops relationships with field sellers and clients; acts as liaison for customer and account executives.
• Contributes to growth of revenue and GP in assigned accounts.
• Assists with opportunities, forecast, and sales pipeline.
• Responsible for a balanced number of account executives.
• Transacts with clients directly for transactional orders, change orders, and renewals.
• Translates customers' needs into solutions from a tactical and scalable perspective.
• Creates customer proposals, reports, summaries, and detailed quotes.
• Works with specialists, architects, and account executives to develop client solutions.
• Maintains accurate pipeline data and updates in the CRM system.
• Communicates effectively with clients on orders, tracking, and invoicing.
• Understands the sales process and opportunity management.

Core Attributes

• Customer focused mentality
• Attention to detail
• Continuous improvement
• Excellent verbal, written etiquette and documentation capabilities
• Responsive and accurate sales support
• Relentless drive for winning and achieving goals
• Discipline to accomplish sales tasks and meet deadlines
• Strong analytical and critical thinking skills
• Follows a sales process
• Ability to identify opportunities for revenue growth
• Flexibility and adaptability to change