Sales Support Specialist

About the role

This role is focused on performing transactional activities supporting customer service, sales operations, and finance to ensure proper systems recording of customer returns, new items set-up, sample requests, and quoting new items. This role will work alongside with the Customer Care Specialist to ensure flawless communication to the customers.

Responsibilities

• Evaluates order quantity versus set minimum requirements.
• Facilitates creation of new finished goods item.
• Enters request through applicable channel for sample requests.
• Determines if request is eligible for quoting and enters all product details, annual volume, applicable fees, MOQs, and additional tooling required for accurate pricing levels.
• Maintains and troubleshoots EDI connectivity with customers within the order to cash process.
• Communicates with customers regarding product inquires, returns, credits, and general inquiries.
• Works to minimize repeatable errors by working with customer care and other areas as needed.
• Performs new item upload and maintenance of existing items in the OneWorldSync Portal to meet GDSN requirements as outlined by existing and potential customers.
• May be responsible for managing small to mid-tier accounts and servicing of those customers' orders on-time and in-full.

Qualifications

• Bachelor’s Degree or Associate’s Degree Preferred in Management, Sales, Marketing, or Supply Chain
• 1-2 years’ experience in customer service in a fast moving consumer or manufacturing environment
• Strongly preferred 1-2 years’ experience working with ERP, Portals, and other Data Encoding and Interchange software
• Proficiency in gathering, analyzing and interpreting data
• Proficient in Microsoft Excel and related Office applications
• Effectively communicate with customers, both external and internal