Sales Support Specialist

About the role

The primary objective of this position is to provide an excellent and comprehensive support to the outside sales force. This position will act as the liaison for the sales representatives and other internal departments, such as accounts receivable, customer service, operations and branch associates.

Responsibilities

• Submit quotes, track orders and deliveries, enter and update contracted pricing.
• Provide timely research/resolution to customer issues and requests for information.
• Foster an excellent level of customer service by assisting sales force via telephone, email, fax, or in person.
• Daily communication with sales force personnel regarding quotes, order status, deliveries, back orders and issues pending.
• Complete customer follow up on quotes, inquiries, order status (expedite orders), deliveries and issues resolved.
• May be requested to participate in special projects relating to pricing, inventory, or sales to align the needs of the customer with the direction and policy of Airgas.
• Participates in product knowledge and vendor trainings to present new products to customers to increase their awareness of our market segments.

Requirements

• A High School Diploma or equivalent.
• A proven track record in cultivating customer relationships and managing high-volume communication.
• Strong skills in crafting correspondence and routine reports.
• A natural passion for supporting and connecting with customers.
• Must be able to contribute meaningfully in a deadline-oriented environment and show a strong aptitude in organizing and prioritizing multiple work assignments.
• Strong skills in fostering alignment and building relationships across diverse groups at all organizational levels.

Qualifications

• 3 years of collaborative administrative experience supporting a sales staff.
• Knowledge of welding, industrial gases, and safety equipment applications (a welcomed asset).
• SAP knowledge (a welcomed asset).

Skills

• Exceptional skills in crafting clear communication and fostering understanding.
• Well organized.
• Collaborative problem-solving.
• Strong service orientation.
• Strong interpersonal skills and ability to influence.
• Ability to thrive both in self-directed tasks and as a collaborative partner within a team.

Benefits

Comprehensive Family Benefits: Airgas offers a full benefits package designed to support your whole life, including Medical, Dental, Vision, Life, AD&D, and Disability Insurance.

Support for Parents: We offer a 14-week paid child birth benefit to support growing families.

Future Security: 401(k) Retirement Plan with company match, Tuition Assistance, Paid Holidays, Vacation, and Sick time.

Pay

Target Hiring Range: $25.00 - $27.00

Schedule

Monday - Friday, Daytime hours.