Sales Support Representative (Inside Sales)

About the role

Ferguson, a Fortune 500 company, is seeking Sales Support Representatives to join our dynamic team. We are dedicated to making our customers' projects simple, successful, and sustainable by providing best-in-class products, service, and capabilities across various industries.

Responsibilities

• Work together with Sales associates to support customer needs by determining the best products and solutions.
• Ensure the delivery of personalized customer service through timely quotations and accurate sales orders.
• Cook up deliveries on behalf of customers.
• Answer sales calls for general information, addressing and resolving customer concerns or questions.
• Effectively use customer relationship management (CRM) system and phone system.

Qualifications

• 0-3 years of sales and/or customer service experience is preferred.
• Experience in plumbing or other trades is a plus.
• Prior experience with Salesforce and Genesis phone systems is preferred.
• Exhibit strong skills for sales, including the ability to upsell.
• Proven track record of responding quickly to customer needs and ability to make decisions in a timely manner.
• Ability to react well in a fast-paced environment & follow through on commitments.
• Highly motivated and customer service oriented mentality with ability to build relationships is a plus.
• General digital literacy including Microsoft Office.
• Ability to quickly learn product knowledge and processes.

Benefits

We offer a comprehensive benefits package that includes health, dental, vision, paid time off, life insurance, a 401(k) with a company match, and more. Additional enhancements include mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities, and more!

Pay

The starting wage may be higher in certain locations based on local or state wage requirements. The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(A).