Sales Support Representative- Industrial

Ferguson · Memphis, TN · 1 wk ago

On-siteSales$18.71/hrFull-time

About the role

Ferguson is seeking Sales Support Representatives to join our team. We are a Fortune 500 company dedicated to making our customers' projects simple, successful, and sustainable.

Responsibilities

Work together with Sales associates to support customer needs by determining the best products and solutions.
Ensuring the delivery of personalized customer service through timely quotations and accurate sales orders.
Cook deliveries on behalf of customers.
Answer sales calls for general information, addressing and resolving customer concerns or questions.
Effectively use customer relationship management (CRM) system and phone system.

Qualifications

3-5 years of customer service experience preferred
3-5 years of Pipes, Valves and Fitting knowledge preferred
Exhibit strong skills for sales, including the ability to upsell
Proven track record of responding quickly to customer needs and ability to make decisions in a timely manner
Ability to react well in a fast-paced environment & follow through on commitments
Highly motivated and customer service oriented mentality with ability to build relationships is a plus
General digital literacy including Microsoft Office
Ability to quickly learn product knowledge and processes

Benefits

We offer a competitive benefit package that includes health, dental, vision, paid time off, life insurance, a 401(k) with a company match, and more. Additional enhancements include mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities, and more!

Pay

The starting wage is $18.71 or more based on experience. The pay range is $18.71 - $29.92 per hour, with the starting wage potentially higher in certain locations based on local or state wage requirements. This role is bonus or incentive plan eligible.

Schedule

Monday- Friday 8am-5pm