Sales Support Representative- Entry Level

Sales Support Representatives

Core Responsibilities

• Manage various touch points of the customer experience life cycle.
• Gather information on products and pricing for potential customers.
• Onboard potential customers and service established customers.
• Perform duties associated with customer service and sales support.
• Perform general office and administrative efforts.
• Act as a liaison between internal departments and external parties.
• Take on critical processes while maintaining high and consistent quality production standards.
• Act as a mentor to Rep I’s.
• Demonstrate proficiency in using platforms such as TUBS, Salesforce, OnBase, SCM, and PeopleSoft.
• Collaborate on annual National Reseller Pricing (NRP) and Special pricing projects.
• Respond promptly to inquiries from internal and external customers.
• Provide resolution, including basic technical support.
• Verify the accuracy and completeness of information and documentation received from customers.
• Perform basic accounting tasks related to invoice inquiries and billing adjustments.
• Enablement code creation/updates, product activation and deactivation, and provide usage and revenue reports when required.
• Act as a liaison with departments such as TUCTS and TU Direct.
• Support special projects.
• Perform additional duties including mentoring and reviewing work for accuracy.

Required Knowledge and Experiences

• High school diploma required, associate’s degree preferred.
• Prior professional work experience required, 1+ years’ experience in a service and support role with demonstrated competencies.
• Ability to multitask and work independently in a rapidly changing environment.
• Excellent listening and communication skills with the ability to accurately make independent decisions.
• Analytical; can grasp concepts and retain information.
• Understands credit reporting laws and regulations.

Required Technical Skills

• Proficient with Microsoft Office Products such as Microsoft Word and Excel.
• Proficient with Salesforce and Tableau; a quick study of other platforms.

Preferred Skills

• Strong attention to detail with the ability to maintain focus.
• Converses effectively (verbal and written), seeks and shares information and opinions, explains context, asks follow-up questions, and solicits advice prior to acting.
• Comfortably builds a network of resources within the organization.
• Leverages expertise and network to solve problems, gain knowledge or improve processes and anticipates growing customer needs and expectations to improve service delivery or processes.
• Demonstrates commitment to organizational goals, shares accurate information, drives results, contributes ideas, challenges current thinking, and takes accountability for quality and timeliness of work.

Benefits

• Healthcare benefits including medical, dental, and vision coverage, with supplemental plan options.
• Spousal, domestic partner, and other eligible dependent coverage is available on select plans.
• Tax-advantaged HSA and FSA accounts to make everyday care more affordable.
• Protection benefits including company-paid basic life and AD&D, optional voluntary life and AD&D for you and your family, and short- and long-term disability.
• Legal plan, pet insurance, and travel accident coverage.
• Family benefits including adoption assistance and fertility planning coverage, caregiver support, and up to 12 weeks of paid parental leave with eligibility for a thoughtful, gradual return.
• Future benefits including 401(k) with employer match and Employee Stock Purchase Plan (ESPP).
• Financial wellness resources, career coaching, and optional long-term care insurance to plan confidently.
• Wellness benefits including 24/7 support including professional therapy, coaching, and emotional well-being programs alongside guided meditation and resources that support physical, mental, social, and financial wellness.

Pay Scale

The pay range for this position is $16.01 - $23.08 per hour.