Sales Support Rep Part-Time

About the role

As a part-time Victra Sales Support Representative, you'll have the chance to shape your career in one of our retail stores. Using your unique talents, passion for technology, and customer service skills, you will create the ultimate in-store experience. From a fun work environment to an inclusive culture to amazing benefits, VNation is all about being part of a team that invests in you.

Responsibilities

• Work alongside peers and store leaders to support account reviews, accessory recommendations, data transfers, and customer queue triage during heavy traffic periods.
• Take the lead on merchandising, store cleanliness, and operational functions.
• Deliver outstanding customer service during every guest interaction, ensuring each visit is a positive and memorable experience.
• Conduct thorough account reviews to understand guest needs and present thoughtful product and service recommendations.
• Be a passionate guest advocate with the desire to be yourself when connecting and having fun doing it.
• Provide product benefits and solution recommendations through exceptional customer service to deliver what our customers need.
• Create personal connections with guests to make tech look simple.
• Support a fast-paced store environment by assisting the team with guest interactions, account reviews, and customer follow-through.

Requirements

• High school diploma or GED.
• One or more years of customer service, preferably in a retail or service environment.
• Willingness to work evenings, weekends, holidays, November through December, and/or during peak vacation periods.
• At least 18 years of age.
• Demonstrated experience communicating with customers to find solutions.
• Legally authorized to work in the United States.

Physical Requirements

• Ability to lift 10 pounds.
• Ability to stand for long periods of time.

Training Requirements

• All Sales Support Representatives must attend and complete a four-day New Hire University (NHU) training program within 30 days of their official start date. This class may include overnight travel at the company's expense.
• Various online and computer-based training will be required throughout your employment with Victra.

Benefits

• Paid Training
• 50% off Verizon Service
• VNation Disaster Relief
• Referral Bonus
• Career Advancement Opportunities

A comprehensive benefit list can be viewed here. Please note that all benefits are subject to the terms and conditions of the plan document or insurance policy.

Pay

This position starts at $12.00 per hour.

Schedule

Sales Support Representatives work a flexible schedule ranging from 8 to 25 hours per week.