Sales Support- PR

About the role

This position impacts the complete supply chain process with our customers, driving customer service excellence and facilitating organic growth.

Responsibilities

• Improves customer service experience, engages customers, and facilitates organic growth
• Keeps accurate records and documents customer service actions and discussions
• Coordinates travel arrangements, meetings, conferences, and events
• Assists Account Executive with account management
• Performs data entry when orders are completed or changed
• Resolves promotional allowances, rebates, and pricing discrepancies
• Contacts customers directly when necessary
• Assists customers with existing and new orders, account statuses, and relevant problems
• Collaborates with internal departments for order coordination and delivery
• Provides necessary data or reports to the sales team
• Other duties as assigned

Requirements

• High School Degree or GED preferred; Bachelor’s degree in Marketing or related field a plus
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Basic understanding of sales principles and customer service practices
• Solid communication and interpersonal skills
• Bilingual (English and Spanish) preferred
• Ability to travel: 10–30%

Benefits

• Comprehensive benefits package including medical, dental, and prescription drug plans
• Disability and life insurance plans
• 401K savings plan
• Paid holidays and personal time off
• Employee discounts