Sales Support (Part-Time) - Boston Newbury
About the role
As a Sales Support Associate, you will support both the back of house and front of house operational functions. Back of house includes unpacking/packing shipments, organizing the stock room, answering phones, and understanding and executing operational policies/procedures. Front of house involves flexing between greeter, runner, cashier, phone answering, and whatever else the store requires. Your role is to support an efficient product flow and a best-in-class customer service experience.
Responsibilities
- Partner with the Operations Supervisor and Store Management to ensure positive brand representation through product, store maintenance, and customer service.
- Aid in inventory and stock management, maximizing storage and capacity in all product and supply categories.
- Investigate and rectify inventory discrepancies to contribute to achieving low inventory shrink and high inventory accuracy.
- Support the sales team in providing exemplary customer service by assisting with POS, customer repairs, dry-cleaning, and alterations processes.
- Maintain a thorough understanding of BOH/FOH IT systems, including POS transactions.
- Meet store and metric goals while consistently acting within rag & bone's core values.
- Identify opportunities to support the team in delivering best-in-class customer service and maintaining a positive, fun, professional, productive, and team-oriented store atmosphere.
Qualifications
- Prior work experience in a retail stock, logistics, and/or customer service.
- Be a Good Human: be original, be authentic.
- Have No Fear: innovate, solve problems.
- Own Every Decision: work together, get results.
- Quality Matters: be disciplined, be competitive.
- Make S**t Happen: meet store and metric goals.
Requirements
- The Sales Support role is part-time and requires 24-30 hours per week. A minimum of 3-day availability is necessary.
Benefits
- Clothing Allowance
- Generous Employee Discount
Pay
- Not specified
Schedule
- Not specified
Skills
- Customer Service
- Inventory Management
- POS Systems
- Customer Service
- Teamwork
Benefits
- Employee Discount
Company Information
rag & bone was founded in New York in 2002 with a commitment to uncompromising ideals, originality, and authenticity. Our brand is deeply rooted in community and inclusivity, fostering a collaborative workspace that supports talent, creativity, and forward-thinking. We are committed to diversity, equity, and inclusion, and we strive to create a workplace where every individual can thrive.