SALES SUPPORT MANAGER- Dealer Segment (Dallas, Texas, United States, 75217)

Duties and Responsibilities

• Lead the development and implementation of strategic programs and initiatives to improve Sales Support operations, streamline processes, and enhance customer experience.
• Define program objectives, milestones, and success criteria, and develop project plans to ensure timely and successful execution.
• Dealer Sales + Operations Support, Daltile Dealer Rewards Management, Communications, E-Commerce, Promotion Performance Tracking
• Collaborate with Sales leadership, operations teams, IT, and other stakeholders to identify opportunities for process improvement and alignment across departments.
• Facilitate cross-functional meetings and workshops to gather input, drive consensus, and ensure alignment of program goals and priorities.
• Conduct process reviews and analysis to identify inefficiencies, bottlenecks, and areas for improvement within the sales support function.
• Develop and implement solutions, such as process automation, workflow optimization, and system enhancements to streamline operations and improve productivity.
• Participate in and may manage large, cross-functional projects or initiatives with strategic importance.
• Perform high-level critical thinking, detailed information gathering, and application of business knowledge.
• Generate fresh perspectives, breakthrough ideas, and new approaches that create value in the market.
• Proactively investigate and/or lead investigations of alternative approaches, technologies, or partnerships.
• Collaborate with and may lead functional or cross-functional teams to generate solutions to complex problems.

Requirements

• Bachelor’s degree in a related field or equivalent education and/or experience.
• 6-8 years’ relevant experience or equivalent education and/or experience.
• Requires specialized depth and/or breadth of expertise in own job discipline or field.
• Recognized cross-functionally as an expert within one or two subject matter areas.
• Excellent communication, problem solving, and organizational skills.
• Able to multitask, prioritize, and manage time effectively.
• High level of integrity and discretion in handling sensitive and confidential data.
• Proficient using Microsoft Office Suite products.
• Flexible attitude, adaptable to change, team player, and able to handle multiple projects at once.
• High degree of professionalism, judgment, maturity, and resourcefulness in the absence of formalized guidelines and procedures.