Sales Support Level 2
Position Summary
The Sales Support Specialist II provides advanced administrative, commercial, and operational support to the Sales team within an aerospace manufacturing environment. This role serves as a key liaison between customers, sales representatives, engineering, operations, supply chain, quality, and finance to ensure timely and accurate processing of customer inquiries, quotations, orders, and contract requirements.
Key Responsibilities
Serve as a primary point of contact for customer inquiries, order status requests, and routine commercial matters.
Support outside sales representatives and account managers by preparing quotations, proposals, and customer presentations.
Maintain regular communication with customers regarding schedules, lead times, pricing, and order fulfillment.
Aid in managing key customer accounts and developing positive customer relationships.
Cook up customer visits, audits, and business review meetings.
Quotation and Contract Management
Prepare and process Requests for Quote (RFQs) utilizing engineering, manufacturing, and finance inputs.
Review customer purchase orders for accuracy and compliance with quoted terms.
Analyze customer contracts, specifications, and flow-down requirements.
Ensure customer requirements are communicated to applicable internal departments.
Support contract review processes and maintain associated records.
Order Management
Enter and manage customer orders within ERP systems.
Monitor orders throughout the manufacturing process to ensure adherence to customer commitments.
Cook up order changes, schedule adjustments, and expedite requests.
Track backlog and delivery schedules to identify potential risks.
Maintain accurate customer and sales data within company systems.
Cross-Functional Coordination
Collaborate with Engineering, Production Planning, Quality, Supply Chain, and Shipping departments to support customer requirements.
Aid in resolving delivery, quality, and production-related issues impacting customers.
Cook up responses to customer corrective action requests and supplier performance inquiries when required.
Support new product introduction (NPI) and transition programs.
Reporting and Analysis
Generate sales reports, backlog reports, forecasting data, and customer performance metrics.
Monitor key account activity and assist with sales forecasting.
Analyze trends related to customer orders, quote conversion rates, and delivery performance.
Prepare presentations and business reports for management review.
Qualifications
Education: Associate's degree in Business Administration, Marketing, Supply Chain, Manufacturing, or related field required. Bachelor's degree preferred.
Experience: 3-5 years of experience in sales support, customer service, account coordination, or commercial operations. Experience in aerospace, defense, manufacturing, or other highly regulated industries preferred. Experience supporting quotations, contract review, and order management processes.
Knowledge, Skills, And Abilities: Knowledge of aerospace manufacturing processes and production environments. Understanding of customer contracts, purchase orders, and commercial terms. Experience with ERP/MRP systems such as SAP, Oracle, Epicor, M3, or similar platforms. Strong proficiency in Microsoft Office Suite, particularly Excel. Excellent organizational and time-management skills. Strong attention to detail and accuracy. Effective verbal and written communication skills. Ability to handle multiple priorities and deadlines simultaneously. Strong customer service and problem-solving abilities.
Preferred Qualifications: Experience with AS9100 aerospace quality systems. Knowledge of aerospace customer requirements and contractual flow-downs. Familiarity with government contracts and defense industry requirements. Experience with CRM systems such as Salesforce, Microsoft Dynamics, or HubSpot. Background supporting OEM and Tier 1 aerospace customers.