Sales Support Engineer
Monsen Engineering is a 52-year-old supplier to the Architecture, Engineering, and Construction industries.
About the role
Searching for a dynamic individual to join Monsen Engineering as a Sales Support Engineer. This role combines knowledge of surveying technology applications and develops sales skills. The products to be supported include field solutions using robotic total stations, 3D laser scanning solutions, GPS, and related applications.
About Monsen Engineering
Monsen Engineering, BuildingPoint Intermountain, SITECH Intermountain, and Intermountain Technologies are part of the broader Technology Group delivering construction technology, geospatial, and productivity solutions across the region. Together, these organizations provide customers with integrated hardware, software, and services across the full project lifecycle.
Responsibilities
- Support of outside sales team
- Prepare new product for delivery including software application
- Maintain and prepare rental equipment for Geospatial and Building Point
- Train and perform high-quality support for clients
- Conduct product training and product demonstrations including Trimble Business Center, Trimble Access, etc.
- Provide technical and customer support
- Post-sales activity to ensure customer success
- Direct sales duties including phone-in and walk-in customers
- Work with the sales team to develop leads
- Attend industry trade shows
- Call and visit customers within the territory as needed and provide high levels of customer service
Requirements
- Knowledge of surveying and geospatial processes, procedures, and workflows is highly preferred
- Construction experience
- Ability to travel up to 10%
- Strategic consultative troubleshooting skills
- Product use experience
- Customer service
- Problem-solving
- Public speaking
- CRM experience
- Office 365 a plus
- Strong communication skills
- Organizational skills
- Time management
Benefits
- Health and dental insurance
- 401k retirement package
- Generous PTO