Sales Support Coordinator

Responsibilities

• Respond to inbound phone calls or emails from clients, branches and National Account Managers to support clients requesting service, information and other assistance
• Enter customer requests into computer system and contacts service branch to verbally pass on requests
• Perform quality calls to ascertain customer satisfaction
• Make calls to branches to resolve service issues
• Receive and updates service request
• Facilitate customer information changes in systems
• Independently makes day to day decisions as it relates to sales support management
• Create, mail, and email customer reports to external and internal clients
• Serve as initial Client Services liaison for resolution of customer inquiries
• On-boarding new clients while reviewing AR expectations within department guidelines
• Manage console entries to ensure requests meet contract requirements while also managing WO/POs for those required
• Aid in backlog and other reports to ensure customer expectations are met
• Collaborate with service branches to ensure emergency situations have been handled and solved, recorded appropriately and closed as applicable

Qualifications

• High school diploma
• Minimum of 5 years in a high profile administrative function within a sales team environment
• Experience in a National Account or other high profile customer contact with multi-location and high-revenue customer base
• Strong working knowledge of National Account Sales, Client Service Processes and Procedures
• Ability to execute multiple projects/deadlines
• Excellent verbal and written communication skills and computer literate
• Some travel may be required