Sales Support Coordinator

As of November 1, 2025, Sunoco LP has successfully completed its acquisition of Parkland Corporation. Sunoco LP is a leading energy infrastructure and fuel distribution master limited partnership operating across 32 countries and territories in North America, the Greater Caribbean, and Europe. The Partnership’s midstream operations include an extensive network of approximately 14,000 miles of pipeline and over 160 terminals. This critical infrastructure complements the Partnership’s fuel distribution operations, which distribute over 15 billion gallons annually to approximately 11,000 Sunoco and partner-branded retail locations, as well as independent dealers and commercial customers.

About the role

The Sales Support Coordinator serves as a first line of responsiveness to any emerging issues our customers may face in order to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Responsibilities

Order Management & Logistics

• Process & Track Orders: Accurately process all incoming lubricant and fuel orders, ensuring clean data entry and end-to-end tracking.
• Inventory & Backorders: Own the backorder process. Proactively monitor inventory availability and communicate updates to the sales team and customers.
• Dispatch Collaboration: Work hand-in-hand with the dispatch team to quickly resolve delivery issues, delayed orders, or logistical hiccups.

Customer & Sales Support

• The Ultimate Liaison: Act as the primary bridge between customers, sales representatives, and internal departments to resolve inquiries efficiently.
• Lead & Quote Management: Respond to new incoming leads, answer initial inquiries, and provide accurate price quotes.
• Digital Inbox Management: Monitor and manage the customer portal inbox, ensuring timely responses to all digital requests.
• Product Knowledge: Learn the fundamentals of our fuel and lubricant product lines to confidently answer basic customer questions and guide them to the right solutions.

Onboarding & Administrative

• New Customer Set-Up: Coordinate with the Master Data Management (MDM) team to set up new customer profiles and delivery locations accurately.
• Credit Coordination: Partner with the credit department to expedite the account opening process for new clients in a timely manner.

Requirements

• 2+ years of experience in sales support, customer service, or logistics (experience in the fuel, lubricant, or distribution industry is a major plus).
• Exceptional written and verbal communication skills. Ability to translate corporate talk into helpful customer solutions.
• A resourceful mindset. Proactively address issues such as delayed orders by collaborating with dispatch to resolve them.
• Technical Aptitude: Ability to quickly learn product lines and navigate CRM/ERP systems, MDM software, and customer portals.
• Superior time-management skills with the ability to juggle multiple priorities without letting details slip through the cracks.
• 2-year associate degree or higher, ideally in a business-related field.

Candidates must be legally eligible to work in the country in which they applied. Final candidates will undergo a confidential pre-employment background check, including educational, criminal, credit, drug and alcohol, and/or fitness for duty testing.