Sales Support Coordinator

The Opportunity

The Sales Support Coordinator serves as a first line of responsiveness to any emerging issues our customers may face in order to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

• Order Management & Logistics
  • Process & Track Orders: Accurately process all incoming lubricant and fuel orders, ensuring clean data entry and end-to-end tracking.
  • Inventory & Backorders: Own the backorder process. Proactively monitor inventory availability and communicate updates to the sales team and customers.
  • Dispatch Collaboration: Work hand-in-hand with the dispatch team to quickly resolve delivery issues, delayed orders, or logistical hiccups.
• Customer & Sales Support
  • The Ultimate Liaison: Act as the primary bridge between customers, sales representatives, and internal departments to resolve inquiries efficiently.
  • Lead & Quote Management: Respond to new incoming leads, answer initial inquiries, and provide accurate price quotes.
  • Digital Inbox Management: Monitor and manage the customer portal inbox, ensuring timely responses to all digital requests.
  • Product Knowledge: Learn the fundamentals of our fuel and lubricant product lines to confidently answer basic customer questions and guide them to the right solutions.
• Onboarding & Administrative
  • New Customer Set-Up: Coordinate with the Master Data Management (MDM) team to set up new customer profiles and delivery locations accurately.
  • Credit Coordination: Partner with the credit department to expedite the account opening process for new clients in a timely manner.

Requirements

• Experience: 2+ years of experience in sales support, customer service, or logistics (experience in the fuel, lubricant, or distribution industry is a major plus).
• Communication: Exceptional written and verbal communication skills. You know how to translate corporate talk into helpful customer solutions.
• Problem-Solving: A resourceful mindset. You don't just spot a delayed order; you're already on the phone with dispatch fixing it.
• Technical Aptitude: Ability to quickly learn product lines and navigate CRM/ERP systems, MDM software, and customer portals.
• Organization: Superior time-management skills with the ability to juggle multiple priorities without letting details slip through the cracks.
• 2-year associates degree or higher, ideally in a business-related field.
• Humble. Hungry. Smart. Does this sound like you? Do others describe you as being a down-to-earth achiever? Someone who thinks outside the box and always strives to do more than what is required? Someone who sees the bigger picture?