Sales Support Coordinator

Gemaire Distributors is seeking a Sales Administrator to support the Sales team, Sales Center, and customers in a fast-paced HVAC distribution environment.

Responsibilities

• Act as the branch point of contact for key accounts.
• Support accurate order completion, processing, and tracking, including e-commerce and direct customer orders.
• Coordinate timely deliveries and jobsite logistics; proactively communicate any delays.
• Facilitate accurate job quotes, purchase order management, credit rebills, and Scope of Work (SOR) documentation.
• Provide product information, assist customers with product selection, and offer after-sales support.
• Deliver customer service via phone, email, and text.
• Perform all other duties as assigned.

Requirements

• High School Diploma or equivalent with 2+ years of Counter Sales, Call Center, or Customer Service experience; or Associate’s Degree with 1+ year of Counter Sales, Call Center, or Customer Service experience.
• Demonstrated customer service skills.
• Proficient in MS Office applications.
• Strong organization, problem-solving, and multitasking abilities.
• Detail-oriented.

Preferred Qualifications

• English/Spanish bilingual skills are a plus.

Schedule

Monday–Friday, 7:30 AM–4:30 PM.

Work Environment & Physical Demands

• Sales Center Office.
• Sedentary – Lifting 0–10 pounds (occasional).
• Light Lifting – 10–20 pounds (occasional).
• Moderate Lifting – 20–50 pounds (never).
• Heavy Lifting – 50–100 pounds (never).
• Pulling/Pushing, Carrying (occasional).
• Reaching or working above shoulder (occasional).
• Walking (frequent).
• Standing (frequent).
• Sitting (constant).
• Stooping, Kneeling, Repeated Bending, Climbing (never).
• Desk work, computer use, telephone use (constant).
• Talking, driving, visiting customers (frequent).