Sales Support Coordinator

Gemaire Distributors – Orlando, Florida – Full-Time

About the role

The Sales Administrator serves as the branch point of contact for key accounts and acts as a liaison between the company, its customers, and the Sales team. The role focuses on product availability, delivery coordination, order entry, order status, and problem resolution in a fast-paced HVAC distribution environment.

Responsibilities

• Act as the primary branch contact for key accounts.
• Support accurate order completion, processing, and tracking for both e-commerce and direct customer orders.
• Coordinate timely deliveries and jobsite logistics; proactively communicate any delays.
• Facilitate accurate job quotes, purchase order management, credit rebills, and Scope of Work (SOR) documentation.
• Provide product information, assist customers with product selection, and offer after-sales support.
• Deliver customer service via phone, email, and text.
• Perform all other duties as assigned.

Requirements

• High School Diploma or equivalent with 2+ years of Counter Sales, Call Center, or Customer Service experience; or Associate’s Degree with 1+ year of Counter Sales, Call Center, or Customer Service experience.
• Demonstrated customer service skills.
• Proficient in MS Office applications.
• Strong organizational, problem-solving, and multitasking abilities.
• Detail-oriented.

Preferred Qualifications

• Bilingual (English/Spanish) is a plus but not required.

Schedule

Monday–Friday, 7:30 AM–4:30 PM.

Physical Demands

• Sedentary Lifting (0–10 lbs): Occasional
• Light Lifting (10–20 lbs): Occasional
• Moderate Lifting (20–50 lbs): Never
• Heavy Lifting (50–100 lbs): Never
• Pulling/Pushing/Carrying: Occasional
• Reaching/Working Above Shoulder: Occasional
• Walking: Frequent
• Standing: Frequent
• Sitting: Constant
• Stooping/Kneeling/Repeated Bending: Never
• Climbing: Never
• Desk Work/Computer/Telephone Use: Constant
• Operating a Motor Vehicle: Never (but frequent driving to visit customers)
• Operating Warehouse/Commercial Equipment: Never
• Other: Frequent talking.