Sales Support Associate III

About the role

The Sales Support Associate role is integral to the store's success and efficiency, focusing on providing warm and professional customer service, maintaining a well-organized cash wrap, and managing stock levels.

Responsibilities

• Welcome clients with warmth and professionalism
• Serve as a brand ambassador internally and in the local market
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy
• Suggest add-on products, promote gift cards, and capture customer information where permitted
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness
• Manage stock levels, replenish sales floor, and execute visual merchandising updates
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed
• Maintain housekeeping standards and adhere to Loss Prevention guidelines

Requirements

• 1+ year of previous retail experience (cashier/stock experience, sales etc.)
• Possesses current knowledge of fashion trends and competition in the marketplace
• Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets
• Strong attention to detail and organizational skills
• Ability to multitask in a fast-paced environment
• Excellent communication and customer service skills
• Ability to work in a fast-paced environment
• (for EU) Strong English language proficiency

Qualifications

• Ability to lift at least 25 lbs. regularly (up to 50 lbs, occasionally)
• Ability to climb, bend, kneel, and maneuver sales floor and stockroom

Skills

• Courage
• Creativity
• Customer Focus
• Dealing with Ambiguity
• Drive for Results
• Interpersonal Savvy
• Learning on the Fly
• Strategic Agility
• Developing Direct Reports and Others
• Building Effective Teams

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401 (K)
• Paid Paternity and Maternity leave
• Commuter Benefits
• Disability insurance
• Tuition assistance

Pay

$15.00 - $21.75 per hour

Schedule

Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high-traffic retail days (including, but not limited to, public holidays).

Company Information

Coach is an equal opportunity and affirmative action employer. Tapestry, Inc. complies with minimum wage requirements and any other applicable pay laws based on city, county, and state regulations. Visit Tapestry, Inc. Base Pay Range for a complete list of U.S. Corporate Compensation & Benefits.