Sales Support Associate III
About the role
The Sales Support Associate role is integral to the store's success and efficiency, focusing on providing warm and professional customer service, managing cash wraps, and maintaining a well-organized sales floor.
Responsibilities
- Welcome clients with warmth and professionalism; anticipate and provide personalized assistance.
- Serve as a brand ambassador internally and in the local market; support social media engagement.
- Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
- Suggest add-on products, promote gift cards, and capture customer information where permitted.
- Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
- Manage stock levels, replenish sales floor, and execute visual merchandising updates.
- Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
- Maintain housekeeping standards and adhere to Loss Prevention guidelines.
Requirements
- 1+ year of previous retail experience (cashier/stock experience, sales etc.), preferably in a luxury retail service environment.
- Possesses current knowledge of fashion trends and competition in the marketplace.
- Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets.
- Strong attention to detail and organizational skills.
- Able to multitask in a fast-paced environment.
- Excellent communication and customer service skills.
- Able to work in a fast-paced environment.
- Strong English language proficiency (for EU).
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k)
- Paid paternity and maternity leave
- Commuter benefits
- Disability insurance
- Tuition assistance
Pay
$15.00 - $21.75 per hour
Schedule
Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high-traffic retail days (including, but not limited to, public holidays).
Our Competencies
- Courage
- Creativity
- Customer Focus
- Dealing with Ambiguity
- Drive for Results
- Interpersonal Savvy
- Learning on the Fly
- Strategic Agility
- Developing Direct Reports and Others
- Building Effective Teams
Equal Opportunity Employer
Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.