Sales Support Associate III

About the Role

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. The Sales Support Associate role is an integral part of the store’s overall success and efficiency, demanding direct attention to our brand commitment when servicing our customers. Leaving a lasting impression through friendly, efficient interactions at our cash wrap and maintaining a well-organized sales floor are key aspects of this position. Accurate and effective work supporting the flow of product from receipt through point of sale is essential.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Requirements

• 1+ years of previous retail experience (cashier/stock experience, sales, etc.), preferably in a luxury retail service environment. A combination of education and experience will be considered.
• Possesses current knowledge of fashion trends and competition in the marketplace.
• Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS, and Internet), utilize walkie-talkie, understand and read price and product release sheets.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment.
• Excellent communication and customer service skills.
• Strong English language proficiency (for EU).
• Ability to lift at least 25 lbs. regularly (up to 50 lbs. occasionally), climb, bend, kneel, and maneuver the sales floor and stockroom.

Competencies

• Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback; faces up to people problems quickly and directly.
• Creativity: Comes up with new and unique ideas; makes connections among previously unrelated notions; seen as original and value-added in brainstorming settings.
• Customer Focus: Dedicated to meeting expectations and requirements of internal and external customers; uses customer information for improvements; acts with customers in mind.
• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture.
• Drive for Results: Can be counted on to exceed goals successfully; is bottom-line oriented; pushes self and others for results.
• Interpersonal Savvy: Relates well to all kinds of people; builds rapport; uses diplomacy and tact; can diffuse high-tension situations.
• Learning on the Fly: Learns quickly when facing new problems; open to change; analyzes successes and failures for improvement.

For People Managers:

• Strategic Agility: Sees ahead clearly; anticipates future consequences and trends; future-oriented.
• Developing Direct Reports and Others: Provides challenging tasks; holds frequent development discussions; aware of career goals.
• Building Effective Teams: Blends people into teams; creates strong morale and spirit; fosters open dialogue.

Schedule

Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high-traffic retail days (including public holidays).

Pay

Base Pay Range: $15.00–$21.75. Tapestry will comply with minimum wage requirements and any other applicable pay laws based on city, county, and state regulations.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Paid paternity and maternity leave
• Commuter benefits
• Disability insurance
• Tuition assistance