Sales Support Associate III

About the Role

An integral part of the store’s overall success and efficiency, the Sales Support Associate role demands direct attention to our brand commitment when servicing our customers. You will leave a lasting impression through friendly, efficient interactions at our cash wrap and by maintaining a well-organized sales floor. Accurate and effective work supporting the flow of product—from receipt through point of sale—is essential.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash-wrap organization, and handle cash/media in compliance with policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish the sales floor, and execute visual-merchandising updates.
• Support sales-floor activities, respond to customer requests confidently, and partner with the team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Requirements

• 1+ years of previous retail experience (cashier, stock, or sales), preferably in a luxury retail service environment. A combination of education and experience will be considered.
• Current knowledge of fashion trends and competition in the marketplace.
• Knowledge of cash-register systems, basic computer skills (including iPad/laptop, Mobile POS, and Internet), ability to use a walkie-talkie, and ability to read price and product-release sheets.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment.
• Excellent communication and customer-service skills.
• Strong English language proficiency.
• Ability to lift at least 25 lbs. regularly (up to 50 lbs. occasionally), climb, bend, kneel, and maneuver on the sales floor and in the stockroom.

Schedule

Flexible schedule to meet business needs—including nights, weekends, peak busy seasons, and high-traffic retail days (including public holidays).

Competencies

• Courage: Provides direct, complete, and actionable feedback; addresses problems quickly and directly; takes necessary action.
• Creativity: Generates new and unique ideas; connects unrelated notions; adds value in brainstorming settings.
• Customer Focus: Dedicated to meeting expectations of internal and external customers; uses customer insights for improvements; builds trust and respect.
• Dealing with Ambiguity: Effectively copes with change; shifts gears comfortably; acts without having the full picture; handles risk and uncertainty.
• Drive for Results: Consistently exceeds goals; bottom-line oriented; pushes self and others for results.
• Interpersonal Savvy: Relates well to all kinds of people; builds rapport; uses diplomacy and tact; diffuses high-tension situations.
• Learning on the Fly: Learns quickly; analyzes successes and failures; experiments to find solutions; enjoys unfamiliar tasks.

For People Managers:

• Strategic Agility: Anticipates future trends and consequences; creates competitive and breakthrough strategies.
• Developing Direct Reports and Others: Provides challenging tasks; holds development discussions; supports career goals; builds development plans.
• Building Effective Teams: Fosters team morale and spirit; encourages open dialogue; defines success in terms of the whole team.

Pay

Base pay range: $15.00–$19.50 per hour. Tapestry will comply with minimum wage requirements and any other applicable pay laws based on city, county, and state regulations.

Benefits

• Medical, dental, and vision insurance
• 401(k) retirement plan
• Paid paternity and maternity leave
• Commuter benefits
• Disability insurance
• Tuition assistance