Sales Support Associate II → Sales Support Associate

About the role

The Sales Support Associate provides exceptional customer service, supports sales floor operations, and maintains stock and visual merchandising standards.

Responsibilities

• Welcome clients and offer personalized assistance
• Operate POS systems accurately
• Process shipments and manage stock levels
• Maintain housekeeping and loss prevention standards
• Assist with social media engagement
• Promote products and gift cards
• Collaborate with team members to ensure a seamless shopping experience

Requirements

• Minimum of 1+ years of retail experience, preferably in luxury retail
• Knowledge of fashion trends and POS systems
• Strong organizational skills and attention to detail
• Ability to multitask and communicate effectively in English
• Ability to lift up to 50 lbs
• Flexible work availability and ability to respond confidently to customer needs

Skills

• Customer focus
• Creativity and adaptability
• Results-driven attitude
• Interpersonal savvy and quick learning
• For managers: strategic agility, team development, and effective leadership

Core Values

The role emphasizes inclusivity, diversity, and continuous learning.