Sales Support Associate II

About the role

The Sales Support Associate role is integral to the store's success and efficiency, focusing on providing warm and professional customer service, maintaining a well-organized cash wrap, and managing stock levels.

Responsibilities

• Welcome clients with warmth and professionalism
• Anticipate and provide personalized assistance
• Serve as a brand ambassador internally and in the local market
• Operate POS accurately
• Maintain cash wrap organization and handle cash/media in compliance with policy
• Suggest add-on products, promote gift cards, and capture customer information where permitted
• Receive, process, and organize shipments and transfers
• Report discrepancies and maintain stockroom cleanliness
• Manage stock levels, replenish sales floor, and execute visual merchandising updates
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed
• Maintain housekeeping standards and adhere to Loss Prevention guidelines

Requirements

• 1+ year of previous retail experience (cashier/stock experience, sales etc.)
• Knowledge of cash register systems, basic computer skills, and understanding of price and product release sheets
• Strong attention to detail and organizational skills
• Ability to multitask in a fast-paced environment
• Excellent communication and customer service skills
• Ability to work in a fast-paced environment
• Strong English language proficiency (for EU)

Qualifications

• Ability to lift at least 25 lbs. regularly (up to 50 lbs, occasionally)
• Ability to climb, bend, kneel, and maneuver sales floor and stockroom

Skills

• Creative problem-solving
• Customer service
• Attention to detail
• Organizational skills
• Communication skills

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Paternity and Maternity leave
• Commuter benefits
• Disability insurance
• Tuition assistance

Pay

$15.00 - $21.75 per hour

Schedule

Ability to work a flexible schedule to meet business needs, including nights, weekends, peak busy season, and high-traffic retail days (including public holidays).

Company Information

Coach is an equal opportunity and affirmative action employer. We provide a comprehensive list of benefits and are committed to complying with minimum wage requirements and other applicable pay laws based on city, county, and state regulations.