Sales Support Associate II

About the role

The Sales Support Associate role is a crucial part of the store's success and efficiency, focusing on providing warm and professional customer service. This position demands direct interaction with customers and supports the store's brand commitment.

Responsibilities

• Welcome clients with warmth and professionalism, anticipating and addressing their needs.
• Serve as a brand ambassador, engaging with customers and participating in social media activities.
• Operate POS systems accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Requirements

• 1+ years of previous retail experience (cashier/stock experience, sales etc.), preferably in a luxury retail service environment.
• Possesses current knowledge of fashion trends and competition in the marketplace.
• Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment.
• Excellent communication and customer service skills.
• Ability to work in a fast-paced environment.
• (For EU) Strong English language proficiency.

Qualifications

• Ability to lift at least 25 lbs. regularly (up to 50 lbs, occasionally), to climb, bend, kneel, and maneuver sales floor and stockroom.

Skills

• Customer Focus
• Courage
• Dealing with Ambiguity
• Drive for Results
• Interpersonal Savvy
• Learning on the Fly
• Strategic Agility
• Developing Direct Reports and Others
• Building Effective Teams

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Paid Paternity and Maternity leave
• Commuter Benefits
• Disability insurance
• Tuition assistance

Pay

$15.00 - $21.75 per hour

Schedule

Ability to work a flexible schedule to meet business needs, including nights, weekends, peak busy season, and high-traffic retail days (including, but not limited to, public holidays).

Contact Information

Visit Tapestry, Inc. Base Pay Range for a complete list of U.S. Corporate Compensation & Benefits.