Sales Support Associate II

About the role

The Sales Support Associate role is integral to the store's success and efficiency, focusing on providing warm and professional service to customers, managing cash wraps, and maintaining a well-organized sales floor.

Responsibilities

• Welcome clients with warmth and professionalism
• Anticipate and provide personalized assistance to customers
• Serve as a brand ambassador internally and in the local market
• Operate POS accurately and maintain cash wrap organization
• Handle cash/media in compliance with policy
• Suggest add-on products, promote gift cards, and capture customer information
• Receive, process, and organize shipments and transfers
• Report discrepancies and maintain stockroom cleanliness
• Manage stock levels, replenish sales floor, and execute visual merchandising updates
• Support sales floor activities, respond to customer requests, and partner with team or management as needed
• Maintain housekeeping standards and adhere to Loss Prevention guidelines

Requirements

• 1+ years of previous retail experience (cashier/stock experience, sales etc.)
• Knowledge of cash register systems, basic computer skills, and understanding of price and product release sheets
• Strong attention to detail and organizational skills
• Ability to multitask in a fast-paced environment
• Excellent communication and customer service skills
• Ability to work in a fast-paced environment
• Strong English language proficiency (for EU)

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Paid paternity and maternity leave
• Commuter benefits
• Disability insurance
• Tuition assistance

Pay

$15.00 - $19.50 per hour

Schedule

Ability to work a flexible schedule to meet business needs, including nights, weekends, peak busy season, and high-traffic retail days (including public holidays).

Our Competencies

• Courage
• Creativity
• Customer Focus
• Dealing with Ambiguity
• Drive for Results
• Interpersonal Savvy
• Learning on the Fly
• Strategic Agility
• Developing Direct Reports and Others
• Building Effective Teams

Equal Opportunity Employer

Coach is an equal opportunity and affirmative action employer. We provide reasonable accommodation for disabilities or religious beliefs.