Sales Support Associate I

About the role

The Sales Support Associate role is integral to the store's success and efficiency, focusing on providing warm, professional service to customers and maintaining a well-organized sales floor.

Responsibilities

• Welcome clients with warmth and professionalism, anticipating and addressing their needs.
• Serve as a brand ambassador, engaging with customers and participating in social media activities.
• Operate POS accurately, manage cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Requirements

• 1+ year of previous retail experience (cashier/stock experience, sales etc.), preferably in a luxury retail service environment.
• A combination of education and experience will be considered.
• Possesses current knowledge of fashion trends and competition in the marketplace.
• Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment.
• Excellent communication and customer service skills.
• Ability to work in a fast-paced environment.
• (For EU) Strong English language proficiency.

Qualifications

• Ability to lift at least 25 lbs. regularly (up to 50 lbs, occasionally), to climb, bend, kneel, and maneuver sales floor and stockroom.

Skills

• Knowledge of cash register systems.
• Basic computer skills (iPad/laptop, Mobile POS, Internet).
• Utilize walkie talkie.
• Understand and read price and product release sheets.
• Strong attention to detail and organizational skills.
• Excellent communication and customer service skills.
• Ability to multitask in a fast-paced environment.
• Ability to lift at least 25 lbs. regularly (up to 50 lbs, occasionally).

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Paid paternity and maternity leave
• Commuter benefits
• Disability insurance
• Tuition assistance

Pay

$15.00 - $21.75 per hour

Schedule

Ability to work a flexible schedule to meet business needs, including nights, weekends, peak busy season, and high-traffic retail days (including, but not limited to, public holidays).

Our Competencies

• Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
• Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Coach. is an equal opportunity and affirmative action employer

Hiring and developing the best people is important to us. We hire and develop the best people regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

ADA

Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs.

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