Sales Support Associate

Core Responsibilities

• Be a key point of contact for the customers and sales teams you support.
• Contact potential and current customers via phone and email to assist with inquiries.
• Obtain pertinent information from potential customers to help qualify needs.
• Maintain a database of customers and relevant documents and update customer records based on interactions from yourself and the RSMs you’re supporting.
• Develop and maintain a knowledge base of the evolving product and industry.
• Maintain an accessible and organized filing system for sales territory.
• Handle administrative duties for the sales team, including scheduling client conference calls and meetings, putting together presentations, and reporting on metrics and data.
• Perform data entry duties regarding metrics, sales figures, and other key data.
• Help process quotes, build presentation decks, gather, and format relevant documents, and input customer order information.
• Career through the separate phases such as demo, production, deployment, and service.
• Cook transportation and invoicing for demo trucks ensuring excellent communication through the process.
• Aid in the closing process and delivery of a sold truck with consistent branded customer experience.
• Absorb data integrity within our different systems the RSMs use.

Required Qualifications

• We are seeking a highly motivated Sales Support professional with qualifications that include:
• 2 to 4 years of related job experience, supporting a sales team in a B2B environment.
• Ability to deliver high standards of customer service and build rapport with clients.
• Strong customer communication and follow-up skills.
• Positive and professional demeanor on the phone.
• Hands-on experience with CRM tools, Salesforce preferred.
• Confidence and poise to thrive in a fast-paced environment.
• Clear and professional written and verbal communication skills.
• Able to prioritize and multitask.
• Proficiency with Microsoft Office products including Excel experience.
• Proactive and takes charge to drive and achieve successful outcomes.
• Prior experience in sales.
• Strong organizational skills with the ability to manage tasks and priorities effectively.
• High attention to detail with a commitment to accuracy.
• Proactive mindset with the ability to anticipate needs.
• Proven ability to manage multiple priorities and adapt effectively in fast-paced environments with shifting demands.
• Collaborative approach to working with cross-functional teams.
• Analytical thinking and ability to interpret data.
• Strong problem-solving skills.

Preferred Experience

• Familiarity with the transportation and/or manufacturing industry.
• Experience preparing sales quotes, order processing, and coordinating contract documentation.
• Experience working cross-functionally with operations, finance, service, logistics, and legal teams.
• Exposure to incentive or credit programs.