Sales Support Advisor - Saks 5th Avenue

About the Role

Reporting to the Store Manager/Director, the Sales Support Advisor (SSA) plays a critical role in elevating the end-to-end client experience across both Front of House and Back of House. In close partnership with sales, operations, visual merchandising, and management teams, the SSA ensures seamless execution across all touchpoints—supporting service excellence, operational precision, and brand standards. As a true ambassador of Moncler, the SSA embodies Brand Values and the Client Promise, delivering a refined, personalized, and efficient experience while maintaining the highest standards of presentation and professionalism.

Your Impact

Client Experience

• Contribute to the achievement of individual and store objectives through consistent, high-quality support.
• Welcome and engage every client, ensuring a warm, elevated, and seamless experience.
• Build meaningful client connections, supporting relationship development and long-term loyalty.
• Ensure accurate and complete client data capture through Enrichment at every transaction.
• Partner with Store Management, Client Advisors, and wholesale partners (e.g., Saks) to deliver best-in-class service.
• Proactively retrieve and deliver product from BOH to FOH, enabling efficient and fluid selling.
• Act as a point of contact for product care services, including ticket creation and follow-through.
• Continuously develop expertise in brand storytelling, product knowledge, and operational processes.

Operations & Visual Excellence

• Support the execution and maintenance of visual merchandising standards, ensuring the store environment reflects Moncler's elevated aesthetic.
• Assist with inventory preparation and execution, ensuring accuracy and efficiency.
• Maintain BOH organization and support product flow, replenishment, and go-backs with precision.
• Partner cross-functionally to ensure operational excellence across all store activities.

Professional Conduct & Teamwork

• Actively contribute to a collaborative, high-performing team environment.
• Uphold Moncler standards in grooming, behavior, and professionalism at all times.
• Demonstrate flexibility and a solutions-oriented mindset in support of store priorities.
• Execute additional responsibilities as directed by management and the Company.

Qualifications

• Minimum of 1 year of retail experience, preferably within a luxury or highly client-centric environment.
• Hospitality or service-oriented experience is strongly preferred.
• Strong interpersonal and communication skills, with a client-first mindset.
• Ability to thrive in a fast-paced, dynamic environment while maintaining attention to detail.
• Passion for fashion, luxury, and the Moncler brand.
• Professional presence with the ability to engage confidently across all levels.
• Highly organized, dependable, and adaptable.
• Technologically proficient (Microsoft Office and retail systems).
• Strong problem-solving capabilities and analytical awareness.
• Fluency in English required; additional languages (Spanish, Mandarin, Cantonese) are a plus.

Pay

$20 to $22 per hour, plus eligibility for a variable compensation incentive program.

Benefits

• Medical, dental, and vision coverage
• Short and long-term disability
• Paid parental leave
• 7 paid holidays
• Up to 80 hours of paid vacation time (accrued)
• 4 personal days
• Employee discounts
• Retirement plan with employer contribution